Extended Stay America - San Jose - Mountain View

Business response:

Thank for your stay and for your feedback. We are pleased you had an overall good stay; however, please accept our apologies for the noise coming from the street. Feedback such as yours helps us when planning future improvements, so thank you! We appreciate your business and hope you will come back again soon. Sincerely, Hotel Management 

Business response:

Heather, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Tiffany, thank you for reviewing your stay. We're sorry you were disturbed by noise from our the streets. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Jack, thank you for your delightful review of our hotel. Your positive comments about our convenient location and affordable rates are greatly appreciated. Thanks for choosing Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Kevin, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

John, thank you for the four-star rating. It was a pleasure hosting you at Extended Stay America. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Susan, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Yuan, thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry if we missed meeting any of your expectations. We understand the importance of seamless connectivity and our the service provider is inspecting and rectifying the issue immediately. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Stephen, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We will remind our front desk team to communicate this clearly going fo... read more