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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mediocre Tub faucet was faulty, hard to turn water off all the way. Refrigerator was noisy, mad talking sound when compressor was running. Room keys stopped working the morning of checkout, had to go to front desk to get them reset. Hotels do this intentionally. "Breakfast"at lobby was pathetic. Coffee and hot water with packaged muffins or granola bars was the extent of breakfast. Don't get your hopes up. Safe area, some highway noise.
Business response:
Dear Fredrick, We apologize for the inconvenience you encountered during your stay. The faulty tub faucet and noisy refrigerator are certainly not up to our standards, and we will address these maintenance issues promptly. We also apologize for the inconvenience of the room keys not working on the morning of your checkout. Regarding breakfast, we understand your disappointment with the limited offerings. Your feedback is valuable, and we will consider it to improve our breakfast options. Thank you for bringing these matters ... read more
You get what you pay for I guess. I had no hot shower water during my stay. Yet oddly enough my sink had plenty. Room was acceptably clean and the staff were really nice and attentive. There’s no food options accessible by walking and the free breakfast is literally a basket of Nature Valley bars.
Business response:
Dear Justin, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Our housekeeping team is working on your feedback and will ensure such issues never arise. Thank you for choosing us, and we look forward to welcoming you back soon. Sincerely,Hotel Management
Convenient off the freeway and easy to find. Nice walking trail adjacent to property. Good black-out drapes.
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,992 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.