Extended Stay America - San Jose - Sunnyvale

Shaoyi 

on Expedia

a month ago

Arrived at property at night but No staff showing at front desk after calling emergency phone at front door or phone number left on Expedia. And Expedia doesn’t give option to start a refund. 

stephanie 

on Expedia

a month ago

it was in the middle of nowhere 

Devon 

on Expedia

a month ago

Check in took over an hour in line. Rooms were dirty . 

Mercedes 

on Expedia

a month ago

When I purchased a room at Extended Stay America Suites San Jose Sunnyvale for a very special trip, I thought with the word Suites in the name meant that it would be a little more updated and well tended, but that's not what I got. The check in was just over an hour long with one employee and one manager clicking his pen in the back (we could hear it) and when I arrived only 4-5 people to be checked in. The lady who checked us in answered her cell phone and left the room for over 5 minutes in the middle of a check in, and wa... read more

Verified traveler 

on Expedia

a month ago

I got there before check in and was told to go back. That’s fine. I knew it was a slim chance to check in. When I came back to check in, I had to wait such a long time. They definitely were not prepared for the amount of stays. Several guests had to wait due to no rooms available. I finally get my room. While I’m u loading there were a group of guys fighting (literally) in the parking lot. From the looks of it, they have long term guests that stay here. My key stopped working. Waited over an hour to get the fixed. Our restro... read more

Marchelle 

on Expedia

a month ago

Keep expectations low Very dumpy place, especially for the price. The whole place has a very bad odor. Room was dirty and dingy and poorly maintained. Very, very slow check in process, waited a very long time. The employee checking in guests at counter was left with no help, clearly overwhelmed and stuck with a very long line full of irritated people. Each check in took a long time. Other employees came up to counter but did not assist. Mattress was very old and saggy especially on one side. 

Jocelyn 

on Expedia

a month ago

Smelled so bad and sheets had stains. Just dirty 

Daniel 

on Expedia

a month ago

Pretty filthy room and among one of the worst that I’ve ever seen: Within an hour of checking in we saw a roach and a bunch of gnats. The room also had a weird odor. When I got into my bed for the night there was a dried booger. The sink had pubic hair in it when we first stepped into it too. We booked two nights and decided to leave the serving night instead of checking out in the morning due to how repulsed we were.