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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean but had Roaches, ants, spyder also no wifi. Terrible wifi disconnects every 5 sec and doesnt connect. No help from front desk. Old rooms but the place was quite and safe. Need to address issue with wifi seriously and active staff for quick action.
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely apologize for the pest issues you encountered and understand how important a reliable internet connection is for our guests. While we are pleased to hear that you found the environment peaceful and safe, we recognize the need to improve service responsiveness and room conditions. Your insights are invaluable, and we are committed to addressing these concerns to enhance the experience for all our guests. We hope you will consider giving us anothe... read more
Room and bathroom dirty
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely regret that the cleanliness of your room and bathroom fell short of expectations and understand how disappointing this must have been. Maintaining a clean and comfortable environment is a priority, and your comments have been shared with the appropriate teams to ensure greater attention to detail. We appreciate you bringing this to our attention and hope to welcome you back for a more thorough and enjoyable experience during your next vi... read more
Room need to be a little updated & maintenance there was a clogged bathroom sink, holes in walls, few other things. Otherwise rest of the room & outside area was clean.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your room did not fully meet your expectations, particularly with the maintenance issues you noted. We’re glad to hear that the rest of the room and surrounding areas were clean and well-kept. Your observations are valuable, and we look forward to welcoming you back for an even more comfortable stay. Sincerely, Hotel Management
Terrible customer service very rude, room was dirty had ants inside microwave, key didn't work got locked out for 20mins just a horrible experience
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your visit did not meet your expectations, as providing a welcoming environment and attentive support is always a priority. Your feedback is invaluable in helping us identify areas where improvements can be made to enhance the comfort and convenience offered to our guests. We truly appreciate your comments and hope that you might consider giving us another opportunity in the future. It would be our pleasure to provide a stay that ref... read more
The rooms are not maintained, the stove top were all rusted and dirty and so was the fridge. The rooms are very small and def. not built for extended stay as the name says. Thankfully we only had to bear it for 2 nights. Bathroom was fine. Despite being mentioned in the description "a fully equipped kitchen", there was absolutely nothing. You have to go and collect and the dishes are given in an open tray (pathetic). 2/5 at best
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry your stay did not meet your expectations, particularly regarding the kitchen, appliances, and the size and comfort of your room. We understand your concerns about the limited kitchen amenities and how they affected your experience. Feedback like yours is invaluable in helping us focus on improvements that matter most to our guests. We hope to provide a stay that is more comfortable and better suited to your needs in the future. Sincerely, Hotel Management
Room and bathe tub was dirty and there were small flies. So please clean and disinfect room before guest check in! Thank you
Business response:
Dear Guest, Thank you for staying with us and for sharing your observations. We regret that your accommodations did not meet your expectations, and we understand how unsettling it can be to encounter insects in the space. Your insights are invaluable, and we will share them with our team to ensure all rooms are properly cleaned and sanitized. We hope to have the opportunity to host you again and provide a more comfortable and enjoyable stay. Sincerely, Hotel Management
Toilet did not flush properly and sofa bed was filthy. The cleanliness in the restroom was not to par. It be nice you offered shower gel and clothes hangers.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are concerned to learn that certain aspects of your room, including the restroom and the sofa bed, did not meet your expectations, as a clean and comfortable environment is essential for every guest. We also understand that having amenities such as shower gel and additional hangers readily available contributes to a more convenient stay. Your observations provide valuable insight into the guest experience, and we appreciate you bringing them to ou... read more
Filthy and dirty a lot of insects and electric wires exposed may lead to fire stay away please
Business response:
Dear Guest, We sincerely apologize for the condition you described, including cleanliness issues, insects, and exposed electrical wires. This is far from our standards, and we take such safety-related feedback extremely seriously. Our maintenance and housekeeping teams have been notified to thoroughly address all areas mentioned. Your safety and comfort are our top priorities, and we regret that your experience fell short. We truly appreciate your feedback as it helps us improve, and we hope to welcome you back for a signifi... read more
You getting what are you paying for …. The free breakfast was more like a snack than a breakfast. Sad !! There was trash piled up all over the premises. And I don’t know what is happening in one of the room, but there was so many flies everywhere by the window it was gross and alarming….!!
Business response:
Dear Guest, We’re disappointed to hear that your visit did not reflect the standards we aim to deliver, and we appreciate you pointing out specific areas that need attention. Our team will review the concerns mentioned to ensure they are addressed promptly and thoroughly. We appreciate your patience and hope you’ll consider giving us another opportunity in the future to provide a far better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.