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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was fine The hotel was just what you'd expect, and right next to the business I was there to visit. In that respect, it was perfect. In all others, it was very very average.
I didn’t even check in Wouldn’t leave a bicycle in the parking lot let alone a multi million dollar rig
Business response:
Dear Guest, Thank you for sharing your feedback. Guest comfort and a sense of confidence in the surroundings are very important to us, and we regret that this was not your experience. Your comments have been noted and shared with the appropriate team. We appreciate you taking the time to let us know your perspective and hope there may be an opportunity in the future to provide a more reassuring and positive experience. Sincerely, Hotel Management
Room was dirty and bad smell
Business response:
Dear Guest, We sincerely apologize for the cleanliness concerns you experienced in your room. This is not the standard we strive to provide, and we understand how important a clean and fresh environment is for a comfortable stay. Please be assured that your comments have been shared with our housekeeping team for review. Your feedback is very important to us as we continue to enhance our guest experience. We hope to provide you with a much better stay in the future. Sincerely, Hotel Management
Estimado equipo de atención al cliente de Expedia, Les escribo para solicitar su apoyo con un reembolso debido a los múltiples problemas que experimenté durante mi reciente estancia. Mi llegada fue a las 11:35 p.m. y en el establecimiento no me permitían hacer el check-in. Solo después de que una representante de Expedia se comunicó por teléfono con la oficina accedieron a abrir para registrarnos. Yo había reservado una habitación con cama king; sin embargo, al llegar me informaron que no estaba disponible y me asignaron una... read more
Business response:
Dear Guest, We’re sorry to learn that your stay did not meet expectations and regret that several aspects of your arrival and room experience caused inconvenience. Your feedback has been noted and will be reviewed internally as we assess these concerns. We would like to regain your trust and hope you will give us another chance in the future. Sincerely, Hotel Management
Unfortunately, this was the worst uncleanly place i have ever stayed. It appeared that the room had not really been cleaned. There was toenails on the floor. I made the mistake of looking behind the roll away beds and found cookies, grime, and bottles piled underneath. There was sand all in one of the beds for some reason. I had to go to target and buy new sheets to sleep on because i was worried about the cleanliness of the bed. The bathroom fan did not work so theres of course mold growing in the bathroom. The cherry on to... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room, the maintenance concerns, and the ceiling leak. We also regret the lack of attentive service when you came to the front desk to share your concerns, which understandably added to your frustration. This is not the level of comfort or service we aim to provide. Your feedback has been shared with the relevant teams to ensure greater attention to the areas highlighted and to prevent similar situations in th... read more
Room needs to be cleaned and upgraded. The room had a bad odor and we had to try to air out the room with the door open. Took about 10 minutes with running the bathtub before we were able to get hot water for a shower.
Business response:
Dear Guest, We sincerely apologize for the condition of your room, including the unpleasant smell and the delay in accessing hot water. Every room should be thoroughly inspected and serviced to ensure everything is in working order and well-maintained before being assigned. Your feedback has been shared with our housekeeping and maintenance teams to ensure greater attention is given to room cleanliness, upkeep, and functionality. We hope you will consider giving us another opportunity to provide a stay that reflects the qual... read more
The room felt some kind uncomfortable likenit hasnt been cleaning properly. The shower around the bath on top was dirty look like mold around. Outside the parking lot trash cans over fill of trash.
Business response:
Dear Guest, We are sorry to hear that you felt uncomfortable during your visit and appreciate you bringing these concerns to our attention. We sincerely apologize that the room did not feel adequately prepared, particularly regarding the cleanliness around the bathtub area, as this falls short of the standard we aim to provide. We also regret the condition of the outdoor trash area, as the surrounding grounds should always be kept orderly and welcoming. These matters have been shared with the appropriate teams to ensure grea... read more
There was garbage EVERYWHERE. Each trash can was also beyond over flowing. The “free breakfast” is not a free breakfast, they have muffins in the main office on a small tiny shelf, that’s it. Very disappointing. The left dishes all over the floors. The room looked clean but had a terrible smell to it. Wish I could upload all the photos showing how dirty this place is.
Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how disappointing it can be when surroundings and amenities do not meet expectations, and we regret the frustration this caused during your visit. While certain conditions may vary based on timing and operational limitations, your feedback has been carefully reviewed and shared with our team to address housekeeping standards and how offerings are communicated to guests. We appreciate you taking the time to document your concerns, as input like this supp... read more
Our bathroom was so dirty. We had urine on the floor of the bathroom. I was so disgusted
Business response:
Dear Guest, Thank you for sharing your feedback regarding your stay. We sincerely regret that the condition of the bathroom affected your comfort and understand how upsetting this must have been. Your observations have been shared with our housekeeping and maintenance teams to help guide improvements and ensure that rooms are prepared to meet high standards of cleanliness for every guest. Providing a safe, sanitary, and welcoming environment is a top priority, and your input is invaluable in supporting these efforts. We hope... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.