This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Estimado equipo de atención al cliente de Expedia, Les escribo para solicitar su apoyo con un reembolso debido a los múltiples problemas que experimenté durante mi reciente estancia. Mi llegada fue a las 11:35 p.m. y en el establecimiento no me permitían hacer el check-in. Solo después de que una representante de Expedia se comunicó por teléfono con la oficina accedieron a abrir para registrarnos. Yo había reservado una habitación con cama king; sin embargo, al llegar me informaron que no estaba disponible y me asignaron una... read more
Business response:
Dear Guest, We’re sorry to learn that your stay did not meet expectations and regret that several aspects of your arrival and room experience caused inconvenience. Your feedback has been noted and will be reviewed internally as we assess these concerns. We would like to regain your trust and hope you will give us another chance in the future. Sincerely, Hotel Management
Unfortunately, this was the worst uncleanly place i have ever stayed. It appeared that the room had not really been cleaned. There was toenails on the floor. I made the mistake of looking behind the roll away beds and found cookies, grime, and bottles piled underneath. There was sand all in one of the beds for some reason. I had to go to target and buy new sheets to sleep on because i was worried about the cleanliness of the bed. The bathroom fan did not work so theres of course mold growing in the bathroom. The cherry on to... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room, the maintenance concerns, and the ceiling leak. We also regret the lack of attentive service when you came to the front desk to share your concerns, which understandably added to your frustration. This is not the level of comfort or service we aim to provide. Your feedback has been shared with the relevant teams to ensure greater attention to the areas highlighted and to prevent similar situations in th... read more
Room needs to be cleaned and upgraded. The room had a bad odor and we had to try to air out the room with the door open. Took about 10 minutes with running the bathtub before we were able to get hot water for a shower.
Business response:
Dear Guest, We sincerely apologize for the condition of your room, including the unpleasant smell and the delay in accessing hot water. Every room should be thoroughly inspected and serviced to ensure everything is in working order and well-maintained before being assigned. Your feedback has been shared with our housekeeping and maintenance teams to ensure greater attention is given to room cleanliness, upkeep, and functionality. We hope you will consider giving us another opportunity to provide a stay that reflects the qual... read more
The room felt some kind uncomfortable likenit hasnt been cleaning properly. The shower around the bath on top was dirty look like mold around. Outside the parking lot trash cans over fill of trash.
Business response:
Dear Guest, We are sorry to hear that you felt uncomfortable during your visit and appreciate you bringing these concerns to our attention. We sincerely apologize that the room did not feel adequately prepared, particularly regarding the cleanliness around the bathtub area, as this falls short of the standard we aim to provide. We also regret the condition of the outdoor trash area, as the surrounding grounds should always be kept orderly and welcoming. These matters have been shared with the appropriate teams to ensure grea... read more
There was garbage EVERYWHERE. Each trash can was also beyond over flowing. The “free breakfast” is not a free breakfast, they have muffins in the main office on a small tiny shelf, that’s it. Very disappointing. The left dishes all over the floors. The room looked clean but had a terrible smell to it. Wish I could upload all the photos showing how dirty this place is.
Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how disappointing it can be when surroundings and amenities do not meet expectations, and we regret the frustration this caused during your visit. While certain conditions may vary based on timing and operational limitations, your feedback has been carefully reviewed and shared with our team to address housekeeping standards and how offerings are communicated to guests. We appreciate you taking the time to document your concerns, as input like this supp... read more
Our bathroom was so dirty. We had urine on the floor of the bathroom. I was so disgusted
Business response:
Dear Guest, Thank you for sharing your feedback regarding your stay. We sincerely regret that the condition of the bathroom affected your comfort and understand how upsetting this must have been. Your observations have been shared with our housekeeping and maintenance teams to help guide improvements and ensure that rooms are prepared to meet high standards of cleanliness for every guest. Providing a safe, sanitary, and welcoming environment is a top priority, and your input is invaluable in supporting these efforts. We hope... read more
The room was clean but had Roaches, ants, spyder also no wifi. Terrible wifi disconnects every 5 sec and doesnt connect. No help from front desk. Old rooms but the place was quite and safe. Need to address issue with wifi seriously and active staff for quick action.
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely apologize for the pest issues you encountered and understand how important a reliable internet connection is for our guests. While we are pleased to hear that you found the environment peaceful and safe, we recognize the need to improve service responsiveness and room conditions. Your insights are invaluable, and we are committed to addressing these concerns to enhance the experience for all our guests. We hope you will consider giving us anothe... read more
Room and bathroom dirty
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely regret that the cleanliness of your room and bathroom fell short of expectations and understand how disappointing this must have been. Maintaining a clean and comfortable environment is a priority, and your comments have been shared with the appropriate teams to ensure greater attention to detail. We appreciate you bringing this to our attention and hope to welcome you back for a more thorough and enjoyable experience during your next vi... read more
Room need to be a little updated & maintenance there was a clogged bathroom sink, holes in walls, few other things. Otherwise rest of the room & outside area was clean.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your room did not fully meet your expectations, particularly with the maintenance issues you noted. We’re glad to hear that the rest of the room and surrounding areas were clean and well-kept. Your observations are valuable, and we look forward to welcoming you back for an even more comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.