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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were helpful and friendly. Parking was easy and room had ample towels. I would definitely return to this hotel.
Business response:
Dear Guest, Thank you for your kind words. We are delighted to hear that our staff made your stay enjoyable. It is good to find that parking was convenient and that your room was well-stocked with towels for your needs. It’s wonderful to know you would choose to return to Extended Stay America, and we look forward to welcoming you back for another comfortable stay. Sincerely, Hotel Management
Good
Clean Room
the room was in alright condition. the bathroom faucet was loose and there was a slight smell of chemical cleaning products.
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We’re glad the room met your needs overall. We apologize for the maintenance issue with the bathroom faucet and for any discomfort caused by cleaning products. Your comments have been shared with our team to help improve future stays. We appreciate you bringing them to our attention and look forward to providing you with a more comfortable and pleasant experience. Sincerely, Hotel Management
Easy to access from light rail. Nice to have a kitchen but the hotel should provide utensils and cookware in every room, not just have a few available from the front desk.
Business response:
Dear Guest, It’s great to know the convenient transit access added ease to your visit. We’re glad the in-room setup at Extended Stay America supported your stay, and we appreciate your suggestion to make essentials more readily available. Your suggestion is valuable, and we’ll be sure to review it with our team as we look for ways to enhance the overall experience. We hope to welcome you back for an even smoother stay. Sincerely, Hotel Management
It was quiet. Great coffee!
Business response:
Dear Guest, It’s wonderful to hear that you enjoyed the peaceful atmosphere and the coffee during your stay. Knowing that these details added to your experience is truly appreciated. Feedback like yours is encouraging, as it highlights what guests value most. Thank you for taking the time to share your impressions, and we hope Extended Stay America can continue to provide a relaxing and enjoyable environment whenever your travels bring you back. Sincerely, Hotel Management
Stayed the night to watch a 49er game. It was fine.
The air vents were dirty. The water made a lot of noise as if it was going to blow up. The remote control was not working. The carpet was stained. The rooms look like they need a touch up on the paint and utilities. Not a good place to stay. I’ve stayed in better Extended Stay than this one. Very disappointed.
Business response:
Dear Guest, We are glad you took the time to share your thoughts, and we truly regret that your stay did not meet expectations. Ensuring a comfortable and well-maintained environment is important to us, and your feedback helps us identify areas for improvement. Thank you for highlighting your experience and for choosing Extended Stay America. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and satisfying visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.