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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room clean. Concierge was great.
I liked how clean and new the hotel room was. However, we waited a while to get checked in because there was only one staff member at the time who wasn't at the desk for a bit (to be fair, I think she was helping another customer). Just wish it was more staffed.
Business response:
Dear Tim, Thank you for being our guest and for taking the time to share your feedback. We are pleased to hear that you found our accommodations to be exceptionally clean and well-maintained. However, we apologize for the issues you experienced during check-in. Your comments have been shared with our front desk team to help us provide a better experience going forward. We truly appreciate your patience and understanding in this regard. Thanks once more for your feedback, and we hope you will stay with us again soon. Sincerel... read more
Dirty
Business response:
Dear Daniel, Thank you for sharing your thoughts about your recent stay. We appreciate your positive remarks and are sorry to hear that the cleanliness standards did not meet your expectations. Please be assured that your concerns have been taken seriously and will be addressed with our housekeeping team for immediate attention. We are committed to providing a more comfortable and welcoming experience and hope to have the opportunity to exceed your expectations during a future visit. Sincerely, Hotel Management
There were some people checking in that had aggressive behavior felt unsafe
Business response:
Dear Joan, Thank you for taking the time to share your experience. We truly appreciate your kind words and are grateful for your feedback. We regret that certain aspects of your stay caused concern and want to assure you that the well-being of our guests is always a top priority. Your observations have been noted and shared with the appropriate team for review. We hope to welcome you back and provide a more comfortable and reassuring visit in the future. Sincerely, Hotel Management
Clean and quiet
Untitled Just a weekend getaway with the lady friend
Business response:
Dear Guest, We are glad you chose us for your weekend escape—it is always great to be part of a relaxing break. Whether it’s a short visit or a longer stay, we love providing a space where guests can unwind and enjoy their time. Thanks for staying with us at Extended Stay America, and we hope to welcome you both back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,344 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.