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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Alisa, I believe I spelt that correctly, was very polite and welcoming. Assisted in loaning us a pan so I could make a breakfast. Place is actually nice and I’ve stayed in a few in my travels a
Business response:
Dear Guest, Thank you for your kind words! We are so happy to hear that Alisa made you feel right at home and that you found everything you needed for a great stay. It is always our goal at Extended Stay America to create a welcoming environment, and it’s wonderful to know we made a positive impression. We can’t wait to have you back with us on your next visit! Sincerely, Hotel Management
Very basic hotel. Full kitchen, but not a single cup, plate or utensil. No coffee in the room or in the whole hotel. No shampoo or body wash in the room, need to request from the front desk. Rooms are clean and fairly well remodeled, but common areas are very worn and tired.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate you highlighting our rooms' clean and remodeled state, and we are glad you found the full kitchen a convenient feature. However, we sincerely apologize for the shortcomings you experienced. We understand the basic amenities should be readily available, and we regret that we fell short of your expectations. We are taking immediate steps to rectify this because we value your feedback, as it helps us identify areas to impr... read more
Breakfast was a low offering only muffins and granola bars
Business response:
Dear Dawna, Thank you for your feedback! We are glad you enjoyed your stay at Extended Stay America. We understand that breakfast options are important, and we appreciate your input. Your comments help us improve, and we hope to provide an even better experience on your next visit. Sincerely, Hotel Management
I really like my room
Front desk attendant at time of check in was very friendly and helpful. Room smelled clean and was comfortable. The only thing I didn’t like is there were bugs (cockroaches) in the room. I only saw two and they were friendly enough not to crawl onto my bed but still I would rather not have seen them.
Business response:
Dear Guest, Thank you for taking time out of your day to leave us feedback for Extended Stay America. Although you had a good experience, we are sorry for the disturbance caused by the room's cleanliness. We are alerting our housekeeping team so that we can review the room and take action. Thank you for choosing us; we hope you will revisit soon so we can provide you with a more seamless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,315 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.