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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good after I figured a few things out. On a road trip, I found this hotel in my price range the same day as my stay. Service was ok, though I was bummed coffee wasn't around after breakfast service ended in the morning, and wi-fi instructions and info on how to get kitchen items wasn't furnished upon checkin. The room was spacious, clean, and the bed was comfortable. The hallways and public areas were adequately clean. I would consider staying again as it was in my price range and now I know how the wi-fi and kitchen ... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to know the accommodations met your expectations for comfort and value. At the same time, we regret any inconvenience caused by the lack of clarity at check-in and limited amenities. Your comments are appreciated and will be used to refine our communication and service. We hope to welcome you again in the future and provide a more seamless and informed experience throughout your stay. Sincerely, Hotel Management
Room was clean enough, breakfast was instant oatmeal and coffee, left a lot to be desired.
Looks tidy and clean
Business response:
Dear Guest, Thank you for sharing your impressions. We are glad to know that the environment met your expectations in terms of presentation and upkeep. Guest satisfaction is important to us, and we appreciate you taking the time to provide feedback. If there is anything we can do to enhance your experience further during future visits, we welcome the opportunity. We hope to welcome you back and offer you an even more enjoyable stay. Sincerely, Hotel Management
Alisa, I believe I spelt that correctly, was very polite and welcoming. Assisted in loaning us a pan so I could make a breakfast. Place is actually nice and I’ve stayed in a few in my travels a
Business response:
Dear Guest, Thank you for your kind words! We are so happy to hear that Alisa made you feel right at home and that you found everything you needed for a great stay. It is always our goal at Extended Stay America to create a welcoming environment, and it’s wonderful to know we made a positive impression. We can’t wait to have you back with us on your next visit! Sincerely, Hotel Management
Very basic hotel. Full kitchen, but not a single cup, plate or utensil. No coffee in the room or in the whole hotel. No shampoo or body wash in the room, need to request from the front desk. Rooms are clean and fairly well remodeled, but common areas are very worn and tired.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate you highlighting our rooms' clean and remodeled state, and we are glad you found the full kitchen a convenient feature. However, we sincerely apologize for the shortcomings you experienced. We understand the basic amenities should be readily available, and we regret that we fell short of your expectations. We are taking immediate steps to rectify this because we value your feedback, as it helps us identify areas to impr... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.