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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a shorter stay. We liked having the kitchenette, it gave us a place to put our leftovers when we went out to dinner. The room was clean, but the TV was going out and the phone was broken.
Business response:
Dear Danielle, We are glad you enjoyed the kitchenette's convenience and found your room clean. However, we apologize for the issues you encountered with the TV and the phone. Your comfort is important to us, and we will address these concerns promptly to ensure they are resolved for future guests. Your feedback is valuable and helps us improve our services. We hope to welcome you back for a longer stay and provide an even better experience.Sincerely,Hotel Management
Very poor service at the desk. Will not stay here again
Business response:
Dear Balaji, We are sorry about your disappointing experience at the front desk. Providing exceptional service is a top priority, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we will address this issue with our team to ensure improvements are made. We understand your decision not to return, but we hope you will reconsider, as we would love the opportunity to provide you with a much-improved stay in the future. Sincerely,Hotel Management
Pool was closed sadly, gym was in poor condition. Coffee was Luke warm breakfast was non existent! Each morning there was nothing left! Staff were barely courteous. No bar!
Business response:
Dear Fran, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconveniences you experienced, including the closure of the pool, the condition of the gym, and the lack of satisfactory breakfast options. We are addressing these issues internally to ensure improvements are made promptly. Your comments are invaluable to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.