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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Costomer service
Convenient for work purposes
Business response:
Dear Thurston, Thank you for choosing to stay at Extended Stay America and for taking the time to share your feedback. We're glad to hear that our hotel's location was convenient for your work purposes. Providing a convenient and comfortable experience for our guests is always our goal. We appreciate your business and hope to welcome you back again soon for another pleasant stay.Sincerely,Hotel Management
OK except for the shower The motel was fine for everything except... the shower was barely warm and had low pressure. Our stay was for two days and I figured it might have just been the time of day, the it was the same both days at different times. When we checked out I asked about it all I got back was "did you turn the handle all the way to hot"? Not sure if it was because we were on the 3rd floor or what but I expected something better for a response. I would stay here again if the shower was the proper temperature but ot... read more
Business response:
Hi, I'm so sorry about your previous stay in regards to hot water issue. I will make sure to let my maintenance check on it. will also re-train staff how to response the proper way.
Basic Overall convenient and reasonably priced. Room condition, while not dirty, could certainly use some general repairs. Customer service, while not rude, was not exactly welcoming.
Business response:
Dear Guest, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
Going downhill I have stayed here before and left a positive review. The check in was painfully slow because an irate tenant was shouting about her terrible room and a second was trying to check out early because "nothing was working". We were told our double queen was not available, simply because 3rd party services "just hand out rooms without checking that we have them". We were "upgraded" to a king with double sofabed, but there were no pillows available for the double ("it's okay, you have 4 on the king"). I noted our d... read more
Business response:
Dear Stephanie, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We value your loyalty and hope to have the privilege of welc... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.