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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived late (1AM) and was locked out for 30 min after calling the front desk and knocking on the front door of the hotel. Front desk associate was then irritated from being disturbed from stockingand gave me the impression I was too late and there probably wasn’t a room left. But there were plenty of space. ☹️ After that unfortunate interaction, my stay was fine.
Business response:
Dear Ryan, We apologize sincerely for the inconvenience you faced upon arrival. Your experience is certainly not reflective of our usual standard, and we regret any frustration it may have caused. Rest assured, we will address this matter with our team to ensure more efficient and courteous service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much smoother and enjoyable stay. If there's anything else you'd like to share or discuss, please feel free to reach out. T... read more
Just what I needed for my trip. Close to my location for meetings and easy access from the highway.
Nice and comfortable
Business response:
Dear Carla, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our devoted staff and thoughtful facilities. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the room and amenities. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management
Bathroom and pool was out of order. Check-in took a long time due to short staffing. Bare bones amenities, not even a hair dryer. The only thing that was furnished were 2 bars of soap. The bed was comfortable and the room was quiet. The hotel was clean.
Business response:
Dear Verna, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is at work as we want our guests to have a perfect hotel experience while with us. Considering our positive highlights, please return, and we welcome you for a better experience.Sincerely,Hotel Management
Breakfast included? Do it yourself oatmeal , muffins and granola bars. Very noisy freeway frontage. Clean, no cups in room. Check in person very grumpy
Business response:
Dear Carolyn, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will take the necessary steps to address these issues and ensure all our guests receive the service they deserve. While we know this stay did not meet all y... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.