Extended Stay America - San Rafael - Francisco Blvd. East

Victor 

on Expedia

9 years ago

Fine if you don't care about customer service The hotel is nice however in my three stays the staffs is not very friendly and are not very competent. They seem to always be bothered to take care of simple things like the WIFI code that the front desk clerk did not write on the check in form. The only reason I would ever stay here again is the location. 

S 

on Expedia

9 years ago

Plumbing issues We've stayed here for many years during our annual inventory. Every year the hotel gets slightly worse. This time around we noticed the bathroom sink drained slowly. Then we took a shower and the shower water would not drain! Plus there was a ring of mold around the shower pan. No heating or AC either. 

dance mom 

on Expedia

9 years ago

Up for a dance competition Hmnnn well the first room we didn't even get to the door as there was a loud barking dog next door , nope! Then the 2nd room only had one bed when we booked 2 queens for 4 of us. The third room was fine but really disappointed there wasn't even a cofee maker. The guy working was very nice. Trash outside when we first walked in was overflowing. Overall it was OK. Would pay a bit more for something a bit nicer with full breakfast and a coffee pot! 

Anonymous 

on Expedia

9 years ago

Meh... Desk staff have always been friendly and welcoming. The hotel is near the work site that I am in the area to visit. That is where my positives for this hotel end. As for the area - the Marin Country Market has a Starbucks and a few enjoyable restaurants - about a 10 minute drive to get there. The hotel's breakfast is a cellophane wrapped muffin or instant oatmeal. No appeal for me, but if that is your desired first meal of the day then you'll do fine. I've stayed there twice - the first time the sink did not drain. Th... read more

Anonymous 

on Expedia

9 years ago

Last Resort Since the super bowl was in the area, hotels were difficult to find and this was a choice of last resort. It was in an industrial/car maintenance area that had no restaurants or shops nearby. 

Anonymous 

on Expedia

9 years ago

Things in several areas were in disrepair. No one to talk to or call until my departure Room rate was very high for the condition of the facility and the services offered. 

Anonymous 

on Expedia

9 years ago

poor amenties elevator wasnt working poor breakfast no drinking water