Extended Stay America - San Rafael - Francisco Blvd. East

Gina 

on Expedia

9 years ago

Horrible customer service! 

Sarah 

on Expedia

9 years ago

The hallways reeked of cat urine 

Jack 

on Expedia

9 years ago

Fewer frills than a bed of nails! Noisy hotel with paper thin walls, no maid service despite rate equivalent to Sheraton, very rude management. 

Anonymous 

on Expedia

9 years ago

the staff are very rude. No receptionist worst experience I have had with some 100 hotels I have stayed in 

James 

on Expedia

9 years ago

for < 100 its ok - don't pay over that Just a bad experience - room tv and wifi didn't work - nobody was at the front desk - it was a <100 per night at best place to stay 

Sue 

on Expedia

9 years ago

The staff was very nice and helpful. The phone in my room was never repaired so if I needed to talk with the front desk, I had to go down to the front desk. The hallway to the pool and work out room stunk horribly. This was probably due to the rooms that allows pets. It smelled like pet urine. 

not the best 

on Expedia

9 years ago

Not the best Upon first arriving checking in was easy. Once given the room key. The hallway carpet smelled old like pee and must. We stayed 1 week. The refrig was not clean.Food was left in it from the last guest. The T.V did not work. The A.C turned off and on with Hot air blowing and never really worked. Even after reporting the A.C no one showed up. We survived off 2 towels the entire week. It was apparent there was a lack of staff in the hotel. 

Caroline 

on Expedia

9 years ago

À fuir Ceci n'est pas vraiment un hotel...c'est plutôt une sort de d'appart'hotel La réception est minimaliste, on vous donne juste une clé Les couloirs sont immenses et anonymes c'est déprimant La chambre est certes propre mais avec le co fort de base, cuisine certes mais vide, même pas un verre à dent...pas de glace dans l'hôtel Il n'y a rien dans ,e quartier hormis des bureaux À 22.00 tout le monde dort (clientèle business pauvre) et si vous encore éveillé on viendra se plaindre du bruit que vous faites juste en regardant... read more