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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is pretty uninspired. The room was fine for a short visit but there is limited insulation between the rooms. We could hear our neighbor’s tv late into the night.
Business response:
Nikki, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry we missed meeting some of your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel is ok, old and outdated but clean. The room was a little noisy, you can hear the freeway nearby, but it didn't bother me. It has a kitchen in the room, but if you need cup, plates or any utensils you have to go down and get it at the front desk. They don't even leave cups for water or a coffee maker in the room. They advertise free breakfast, but what is really offered is a grab and go (coffe,muffins and granola bars), what would be ok if they at least bother in restock it until the time they say breakfast ends. I ... read more
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Elevators and lobby always smell like cigarette smokers, probably nothing the hotel can do about this. Complimentary breakfast is a joke........granola bars and instant oatmeal cups. Would it really be to hard to have fruit, yogurt etc
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Hotel was very clean & staff friendly. Just needed a safe, clean room with a comfortable bed for a night & this fit the bill. The right price
Business response:
Thank you for making Extended Stay America your home away from home. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
I went to San Rafael to hear music at Terrapin Crossroads down the street. Great food and music there. This hotel was clean, handy to free- ways and modern. A lot of construction, cable guys stay there while in the area. Zero food or alcohol but large rooms with heat top and refer, micro in unit.
Business response:
Jeffrey, thank you for sharing details regarding your amazing visit with us. We are delighted to know you liked our well-maintained property and that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.