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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We love to come here for the indoor pool and hot tub during the winter season.
Business response:
Thank you for taking the time to share that your stay at Extended Stay America was absolutely perfect! We look forward to welcoming you back to our beautiful city for another outstanding experience. Sincerely, Hotel Management
We checked in around 1 am and the room wasn't available, even though we had called to say we'd be late. Took till after 2 am to get a room.
Business response:
Suzanne, we are sorry for the inconvenience you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Extended stay hotel in San Rafael was everything that was promised and more! We had our grandchildren and they absolutely loved the pool and jacuzzi! The rooms were better than we anticipated the stove, microwave, refrigerator, beds, shower and tub were all clean and in great condition, choose the side of the hotel opposite the free way and your stay will be one to always remember
Business response:
Armando, thank you for the glowing review of Extended Stay America. We’re glad to know you loved your well-equipped room and that you and your grandchildren enjoyed the time by the pool. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
I recomend yo stay in a deluxe room they are very nice. Tammy and Logan at the deak was very friendly and helpful. Thank you
Business response:
Jason, thank you for choosing Extended Stay America. We’re glad to know you were pleased with your well-appointed room and that the service provided by Tammy and Logan went a long way in making your stay so memorable. We look forward to sharing your compliments with them. On behalf of everyone here, we invite you to stay with us again the next time you visit San Rafael. Sincerely, Hotel Management
I’d go somewhere else Room was gloomy. Bed gave me a backache. Bathroom not clean. No room service. Stingy on supplies like shampoo and soap.
Business response:
Naif, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and the in-room amenities while you were here. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Check in was easy. Room was clean for the most part. Bed skirt had red pasta (I think!) stains on it. Minimalist room. No room cleaning provided unless you stay for 8 days.
Business response:
Catherine, thank you for sharing your feedback. Although you liked our service during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Clean, upgraded room. only complaint is the bathtub water didn't drain fast enough.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were happy with your well-appointed room and that you had a pleasant time with us. We appreciate your feedback and hope to see you back again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.