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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel with pool and hot tub. My only complaint was that the hallways smelled of cigarette smoke even on my non-smoking floor. Front desk staff was very accomadating!
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the smoke odors you experienced. We are sorry for this issue, but are glad to read that you had a comfortable stay overall and enjoyed all the amenities our hotel has to offer. I truly appreciate your kind comments regarding our friendly customer service. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future... read more
Not too shabby The room was good but it would be better if there was central air instead of the noisy room air conditioner/heater. We wound up not using the unit and relied on the blankets which was sufficient once in bed. The bathroom did not have a fan, so if one person did their "business", it took a few minutes to clear out. The light was inoperable on the range hood and the TV was somewhat on the small side. Otherwise, the room was clean, quiet; the staff was friendly and was prompt with the check in/check out process a... read more
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies for the maintenance issues you experienced. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, I am glad that we were able to accommodate your needs with our friendly customer service and convenient location. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Cool stay Everything was great with the hotel. The only thing i can complain about was my room. It was right next to the elevator. My room would vibrate all night so i couldnt sleep. Just a tip, request a room away from the elevator .
Business response:
Thank you so much for sharing your experience with us. I am glad to read that we were able to accommodate your needs with a great stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Concierge was careless and we did not receive the room we paid for.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience at check-in. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will review our front desk procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Xmas holiday visit Two days stay over Xmas Holidays.
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Truck was broken into first night stole all my tools, door handle has to be replaced. So guess what I'm saying is does not seem to be safe.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. Thank you very much for bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
San Rafael not so good Hotel is OK, personally did not like the pillows, and breakfast was coffee and a sweet roll. Room has everything you need to stay a few days, not my normal, usually stay only one day. Negatives Bathtub was not cleaned, the wash cloth was hanging on the curtain rod, ant the shampoo was still on the edge of the tub.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the housekeeping issues you experienced. To ensure that a situation like yours doesn't happen again, we are making sure that we are carefully inspecting rooms prior to guest arrivals. Still, I am glad to read that you had a positive stay overall. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the ... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.