Extended Stay America - San Ramon - Bishop Ranch - East

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that your stay was satisfactory, but we regret that certain aspects did not meet your expectations. We understand how important reliable amenities are in enhancing the overall guest experience, and we appreciate you pointing this out. Your comments have been shared with our management team as we continue to evaluate areas for improvement and upgrades. Guest input like yours helps us prioritize changes that matter most. We hope you will consider givi... read more

Business response:

Dear Guest, Thank you for staying at Extended Stay America and for posting this wonderful review. We’re so pleased to hear that you had such a positive visit and felt the rooms were in great condition compared to your past stays. It’s wonderful to know that the cleanliness and professionalism of our team stood out and made a strong impression. Your kind words will be shared with the entire staff as encouragement for a job well done. Thank you for taking the time to recommend us, and we look forward to welcoming you back for ... read more

Business response:

Dear Guest, We’re sorry to hear that parts of your short visit fell short of expectations. We understand how inconvenient it can be to find that ice is not readily available, especially with such a brief stay, and we apologize for the discomfort caused by the low water pressure and the lack of hot water at the bathroom sink. We also regret that your concern at the front desk was not met with the care and attentiveness you deserved. Your comments have been shared with the team to help improve communication, maintenance respon... read more