Extended Stay America - San Ramon - Bishop Ranch - East

Business response:

Dear Guest, Thank you for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, All of us here at Extended Stay America are thrilled to hear you loved your time with us! Thank you for sharing your generous compliments. We appreciate you mentioning how convenient it was to have a kitchen in your suite, as this is an important feature for many of our travelers. We like to think we provide the perfect home away from home for our guests, and we are glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that parts of your short visit fell short of expectations. We understand how inconvenient it can be to find that ice is not readily available, especially with such a brief stay, and we apologize for the discomfort caused by the low water pressure and the lack of hot water at the bathroom sink. We also regret that your concern at the front desk was not met with the care and attentiveness you deserved. Your comments have been shared with the team to help improve communication, maintenance respon... read more