Extended Stay America - San Ramon - Bishop Ranch - East

Business response:

Dear Guest, Thank you for sharing your valuable feedback. We recognize the importance of providing our guests with a peaceful and comfortable atmosphere, and we sincerely apologize for the disturbances caused by noise during your stay. Please be assured that your comments have been communicated to our team to enhance monitoring and foster a more serene environment for all guests. We look forward to the opportunity to serve you more effectively in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. It’s great to know that our team made such a positive impression with thoughtful service. A warm welcome and genuine care truly set the tone for a comfortable stay, and we are glad that it made you feel valued. We hope to have the pleasure of welcoming you back again soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management