Extended Stay America - San Ramon - Bishop Ranch - East

Business response:

Dear Jennifer, We apologize for anything other than a completely satisfying stay. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Thank you for bringing this to our attention. Your helpful comments will be shared with our team, and we will use them for future improvements. We hope you will give us another chance the n... read more

Business response:

Dear yongfang, Thank you for choosing to stay with us and for taking the time to provide your feedback. We are thrilled you enjoyed your experience at Extended Stay America. It's always wonderful to see our guests leave happy and satisfied. We appreciate your kind words and look forward to welcoming you back soon. Best wishes for your future travels!Sincerely,Hotel Management 

Business response:

Dear Zafer, Thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you had a good experience overall. However, we apologize for your concerns, which kept you from thoroughly enjoying your stay with us. Please know this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Douglas, Thank you for writing a review of your time with Extended Stay America! We are happy to know you were pleased with our staff and services. We appreciate your business and look forward to seeing you again for another memorable experience. Have a great day! Sincerely,Hotel Management