Extended Stay America - San Ramon - Bishop Ranch - East

Business response:

Dear Jocelyn, We want to express my gratitude for your wonderful review of Extended Stay America. We are constantly working hard to ensure our guests receive exceptional hospitality and your kind words are a great motivation for all of us. Thank you for recommending us, and we would be honored to have the opportunity to serve you every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Raja, Thank you for taking the time to share your thoughts. We're pleased to hear you enjoyed our convenient location. We appreciate your feedback regarding breakfast and will certainly use it to enhance our offerings. Guest input is invaluable as we strive to provide an exceptional experience. We hope to welcome you back in the future for an even more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear KAMAL, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management 

Business response:

Dear Karen, We are pleased to hear how much you enjoyed your stay! It is always nice to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. Thank you for taking the time to share your time with us. It was a pleasure having you, and we hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Joan, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconvenience you encountered during your stay with us. Your comments are invaluable as we continually strive to enhance our guest experience. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management