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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I needed an overnight stay. The staff was friendly, the location good, and it was clean and safe. I also liked that it was pet friendly.
This is to both extended stays in San Ramon. Long story short I tried to extend my stay and expedia put me in at the other ES. So returned to the room to find it closed up and my stuff in the lobby. Expedia could not resolve this and I was forced to go to the other one (grrrr... not giving expedia good marks at all!) But ES staff were above and beyond. Super nice about it and even giving me a lift to the other location. That is above and beyond service and they are so incredibly nice and helpful. Kudos ES San Ramon staff!
Business response:
Dear Frank, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. Thank you for acknowledging their efforts. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management
Wonderful time
Savo that checked us in was rude and uncooperative. Mary came out and helped us get checked in. She saved a completely negative review about our check in. They need to get rid of their policy about ID for every guest.
Business response:
Dear David, We are sorry for the issues you had with our front desk associate. However, we were happy that our staff member, Mary was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Nice property at a great price. I wish that there was shampoo provided in the room. You have to get it at the front desk. Staff was great!!
Business response:
Dear Neil, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We also appreciate your feedback that we reasonably priced. We appreciate your feedback and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
Great stay
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,553 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.