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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We waited at the door for 25+ minutes before the girl at the counter finally let us in. There was a DoorDash delivery driver that was already upset for the time he had been waiting at the door we called the front counter about 20 times before she finally answered. When she did answer she had attitude and acted as if we had bothered her. Then she told us we had to pay before checking in on a reservation that we had already paid for. It was very frustrating.
Business response:
Brian, thank you for reviewing your stay with us. We regret learning that our front desk staff member was not available during the time mentioned and for the behavior of our associate. We will share your comments with our team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Spiders 🕷 sheets no clean
Business response:
Thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely... read more
The room smelled heavily like cooking oil and fried food. No amount of leaving the windows open aired it out. The towels were dirty when we arrived. Would not stay again.
Business response:
Thank you much for being our guest. We apologize for the housekeeping issues in your suite, and we regret how disappointed you were. Please know, we are working with our housekeeping department to take corrective actions and resolve these issues. We are truly grateful for your patience and hope you will allow us the opportunity to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Romanda, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
No bueno Stuffy room. Poor water pressure. Provided dirty dishes. Hotel did not smelll good. Unprofessional, argumentative, uninformed staff.
Business response:
Erin, we appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations. We appreciate your business and hope you will consider giving us an opportunity to welcome you again. Sincerely, Hotel Management
Business response:
Romanda, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It looks as if this property was recently renovated. The staff was friendly, but I had a cockroach run across my bed. MY BED. They were nice about it and had me move rooms, but one of the associates didn’t seem to believe me until I told her I had a video. Will not be staying here again.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The absolute worst bed anyone has ever slept in. No box springs, just a rock hard mattress on a platform. It was like a bunk bed at camp. I will never do this again.
Business response:
We are so sorry you didn't have a restful night sleep and our beds were to blame. Quality, comfort and cleanliness are central to what we provide our guests, and we are sorry this wasn't the case with your stay. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Only kinda pet friendly After evacuating from Sonoma County fires with 2 dogs my family arrived at this “pet friendly” hotel. When we arrived they “had no more pet rooms available”. We were left with nowhere to stay. I had even called Hotels.com to confirm that this hotel did not have restrictions on pets and was told again “they are pet friendly”. Extended Stay and Hotels.com could state that there are a limited number of pet rooms. Thanks for making a bad situation worse for my family!
Business response:
Tracy, thank you for your review. We are sorry to hear the circumstances of your trip and apologize that we were unable to accommodate you in the room of your choice. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you all. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,701 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.