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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was not one piece of silverware and not one glass. Was bare of any amenity and did not even have shampoo/will never stay again. Overpriced .
Business response:
Dear Susan, Please accept our apologies for failing to provide you with the flawless stay you deserved. We always want our guests to enjoy seamless service and exceptional accommodations. We apologize for any miscommunication regarding our in-suite amenities; as an extended-stay hotel, we provide many features and amenities to make our guests feel at home. Therefore, we regret that this was not your experience. Brand standards require us to provide kitchenware at the front desk to ensure cleanliness, and our team delivers th... read more
Rude staff who seemed very pissed and annoyed at me for me checking in at 1:30 AM. Tried to turn me away but i needed to a hotel I told him ! I told him that isn't that the point of a hotel for late flight travellers? Bathroom had no shampoo or any other products other than a bar of soap. Super noisy thin walls and corridors.
Business response:
Dear Fauzia, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We hope you will consider giving us a second chance.Sincerely,Hotel Management
Its stated that breakfast was included-only coffee and muffins. There was no kitchen dishes, pans available so unable to use stove which was the reason that we chose this place. Would not stay here again.
Business response:
Dear Evelyn, We are sorry for not meeting your expectations with our breakfast choices and that it disappointed you. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk... read more
It was not disclose that the swimming pool was closed! The main reason I booked the hotel was for my family to actually enjoyed the swimming pool! My children were dévastés and it turned out to be aweful and waste of my money!
Business response:
Dear Alice, thank you for taking the time to review your experience with us. We apologize for not meeting your expectations and regret any inconvenience and frustration this caused you. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Long stays beware I stayed here for nearly a month at extended stay bishop ranch east. This inform tus rough was the worst experience i have ever had. 1. The doors were constantly broken. Even the staff and guests admitted to the doors being broken. I spoke with the manager and she instidted it was my error and her doors worked perfect. On Aug 3rd yet again my key broke. Another guest at the front discuss the same issue. The manager insured it was my fault. I had my card relaxed nearly 15 times. Sometimes it only worked to o... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,701 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.