This profile has been claimed by the business owner or representative.
Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall a good place to stay with kitchen amenities and laundry access. Staff friendly. Floors and carpet could be cleaner and making sure the heater AC is actually in working condition. Shower stream could be improved with a newer shower head.
Business response:
Dear Guest, Thank you for sharing your feedback. We pride ourselves on service excellence, and our goal is to exceed our guests' expectations on every visit. We are pleased to know you enjoyed the kitchen amenities and laundry access. It is great that you found our staff friendly. However, we sincerely apologize for the concerns regarding the condition of the room. Your comments are valuable, and we will use them to improve both our maintenance and guest comfort. We appreciate your input and look forward to welcoming you aga... read more
More foods choices .
The room was spacious and appeared to be an upgrade, which was appreciated. The bathroom was also large. However, the bed was extremely springy and uncomfortable, making it difficult to sleep. Additionally, shampoo and conditioner were not available in the room and I had to go to the front desk to request them. Since I arrived late at night, this should have been disclosed at check-in
Business response:
Dear Guest, Thank you for your valuable feedback regarding your recent stay with us. We are pleased to learn that you appreciated the spacious accommodations and the bathroom facilities. Ensuring guest comfort and satisfaction is of utmost importance, and your comments about the beds will be communicated to our team to enhance our offerings for future guests. Additionally, we sincerely apologize for any inconvenience you experienced due to having to request toiletries upon your late arrival. Please rest assured that we great... read more
The customer service is more than Excellent !!! This place make you feel welcome !!!
Business response:
Dear Guest, We truly appreciate your taking a moment to reflect on your stay at Extended Stay America. Our team is dedicated to providing attentive service, and we truly appreciate your recognition of our efforts. Thank you for contributing to our team’s ability to deliver exceptional service. We look forward to having you with us again for another pleasant visit. Sincerely, Hotel Management
Affordable pricing and great location close to free way and shopping/food options. Staff are super friendly. The rooms are nice but very dated and look old. Everything works. Kitchen area has a tiny island to eat at, full refrigerator with freezer, skin and plenty of cabinets for food. There is also a microwave, and stove burners so you can cook in your room. Laminate wood flooring in kitchen and bathroom are very nice. The should do it throughout the room. It's a bit odd to have old carpet and then a nice kitchenette and ba... read more
Staff was nice. Room was clean. Only complaint is someone below me smoking pot in front of his room and the smell came inside my room. He should go away from the building!! Some weather stripping under the front door would be beneficial as well.as you can see the gap and hear outside noise easily.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re pleased to hear that you found our staff friendly and your room clean. However, we sincerely apologize for the inconvenience caused by the smoke odor and outside noise entering your room. Your suggestions are very helpful, and we will review this with our maintenance team to improve guest comfort. We appreciate your patience and will use your comments to enhance both our facilities and the overall guest experience when staying at Extended Stay America. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,035 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.