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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice to have a kitchenette.
Probably wouldn’t stay here again Front desk employees were all very helpful and friendly. The area felt safe and it was in a convenient location. The room itself was ok. The mattresses were comfortable but the sheets felt and smelled not very clean. There was a bug in our fridge (not sure what kind though because I killed it) and then found another bug in the bathtub the next day (different kind of bug than the fridge one—maybe.. could’ve been a baby version of fridge bug, I guess). All of the amenities for the kitchen (for... read more
Business response:
Dear Guest, Thank you for taking the time to review your recent stay with us. We are pleased that you highlighted our convenient location, and we certainly appreciate your kind comments about our dedicated team of associates. However, we hope you will accept our apologies for the disturbance you outlined in your room. Our pest control provider duly services the room regularly. Your comments will be reviewed with them again to ensure such instances are prevented beforehand. Additionally, we regret the inconvenience with the d... read more
Nice helpful staff. It would be nice if room cleaning was daily.
Business response:
Dear Andrew,Thank you for your kind feedback! We're glad to hear that our staff made a positive impact during your stay at Extended Stay America. We appreciate your suggestion about daily room cleaning and will take it into consideration for future improvements. We look forward to welcoming you again!Sincerely,Hotel Management
Horrible place to stay On three separate occasions, I requested a downstairs room with two beds. One was online with the reservation and two were in person. Went to check in and had a one bed on the third floor. I just had major knee surgery and needed to be on the bottom floor in case of an emergency. They had no rooms on the bottom floor. Ended up with one bed on the second floor. They moved us on day two. Went to check out the room smells like cat piss. Moved to another room with two beds on second floor. Refrigerator was... read more
Business response:
Dear Jeanette, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We also apologize for the condition of the rooms and the inconvenience of multiple relocations. Your concerns regarding cleanliness, maintenance, and fire safety drills are taken seriously, and we are actively working to impr... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 1,982 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.