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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud noise outside
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret any inconvenience you experienced due to the noise. We were unaware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
NICE
Room Key Malfunction After check-in around 10pm, climbed 3 flights of stairs to room which wouldn't open. Had to return to front desk to have room key reset. Most inconvenient welcome!
Business response:
Dear Guest, We appreciate you sharing your experience. It's unfortunate that you encountered a key issue upon arrival, especially after a late check-in. We understand how frustrating that must have been and regret the inconvenience. Guest comfort is important, and we will review this feedback to enhance the arrival experience. We hope to welcome you again for a more seamless stay.Sincerely,Hotel Management
Horrible place to stay On three separate occasions, I requested a downstairs room with two beds. One was online with the reservation and two were in person. Went to check in and had a one bed on the third floor. I just had major knee surgery and needed to be on the bottom floor in case of an emergency. They had no rooms on the bottom floor. Ended up with one bed on the second floor. They moved us on day two. Went to check out the room smells like cat piss. Moved to another room with two beds on second floor. Refrigerator was... read more
Business response:
Dear Jeanette, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We also apologize for the condition of the rooms and the inconvenience of multiple relocations. Your concerns regarding cleanliness, maintenance, and fire safety drills are taken seriously, and we are actively working to impr... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,069 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.