Extended Stay America - Santa Barbara - Calle Real

Business response:

Helen, thank you for being our guest and rating your stay. Although you liked one of our associates at the front office and had an overall satisfactory stay, we apologize for the cleanliness issue in the hallway. We do not appreciate unclean surroundings, and your feedback is discussed with our housekeeping team to be diligent moving forward. Your review is appreciated, and we hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Carolina, thank you for being our guest and sharing feedback about your visit. We are glad you had a comfortable stay and that you liked most aspects of your visit. However, we regret not meeting all of your expectations. Your constructive feedback is appreciated as it will help us improve our guest experience. We hope to have the opportunity to serve you again. Sincerely, Hotel Management 

Business response:

Angelo, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Kevin, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Katelyn, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Davin, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Jeannie, thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We will be sure to share your compliments with our front desk staff. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Eddie, thank you for choosing Extended Stay America while you were on a road trip. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Elaine, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management