Extended Stay America - Santa Rosa - South

Business response:

Dear Guest, Thank you for taking the time to share your experience; we love that you could join us. It is good to know you were pleased with our staff, and overall, your time here was satisfactory. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserved. Your remarks are shared with our housekeeping team. We would love another opportunity to bestow the hospitality we customarily provide. Thank... read more

Business response:

Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. We appreciate your comments and sincerely apologize if any part of your visit did not meet expectations. Guest comfort and satisfaction are very important to us, and we have shared your remarks with our team to guide improvements. We hope you might consider returning in the future, giving us the opportunity to provide a more seamless and enjoyable experience. Your input is valuable, and we look forward to welcoming you back for a visit ... read more

Business response:

Dear Guest, We are glad to hear that our team made you feel welcome and that your room met your expectations. It’s great to know you enjoyed the coffee, though we understand the breakfast offering could have been more satisfying. At Extended Stay America, we appreciate feedback like yours, as it helps us enhance the guest experience. Thank you for sharing your thoughts, and we hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management