Extended Stay America - Santa Rosa - South

Business response:

Dear Tracy, Thank you for your feedback. We understand your expectations and are sorry to hear that the experience did not meet them. Our goal is to provide value for our guests, and we appreciate your input as it helps us enhance our offerings. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Mercedes, Thank you for your kind words about our staff. We are glad to hear that you found them helpful and kind. However, we regret that the condition of the property did not meet your expectations. We understand the importance of maintaining a modern and comfortable environment, and your feedback will be shared with our team as we consider future updates. We appreciate your comments and hope to provide a more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear olman, Thank you for sharing your feedback. We appreciate your comments about the carpet, as they help us identify areas for improvement. Our goal is to provide a comfortable environment for our guests, and we’re glad you took the time to let us know your thoughts. We hope to welcome you back in the future for a better experience.Sincerely,Hotel Management