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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We could not get the air and heat to work, and it could be spruced up a bit with better landscaping. And the grab and go breakfast consisted of oatmeal you could make, a chocolate muffin, and you had to make instant coffee because they haven’t had a coffee shipment in weeks they said. Kind of disappointing. It’s a relatively older building so there’s only so much you can do! Otherwise it was fine.
Filthy & falling apart!!! The staff member at check-in was very friendly & you can have pets. Other than that ..it was awful!!! Trash cans were over flowing with trash. Trash on the ground everywhere, including elevator. Room was outdated. Dirt on floor. Mirrors had a film over them. Water pressure was minimal. Hole in the sink where something was suppose to go..soap dispenser? Kitchen cabinets were pressed plywood, almost fell off when I opened them. No kitchen supplies at all. Dresser was so worn out all over from use. It ... read more
Business response:
Kathleen, thank you for posting a review of your recent stay. We are disappointed to learn about your experience, and we are sorry for the difficulties you had with your guest suite. We apologize for the cleanliness and maintenance issue you mentioned. We understand your frustration and the inconvenience you had to endure. Please be assured that we will share your concerns with the appropriate team members to take corrective actions. On a positive note, it is good to learn you liked the friendly interaction you had with our ... read more
Convenient night's stay! Gets the job done for a night's stay. Pros: The property is close to restaurants, gas, shopping areas, the freeway, free parking, water pressure is nice. The kitchen was convenient, it had a fulled sized fridge/freezer, oven/stove top, microwave, sink area. -no utensils nor plates/bowls, so take your own of you need to Cons: Several towels were stained, stains on the carpet, "non smoking rooms" smelled like cigarettes, wifi didn't work, standing water in tub (draining issues?)
Buen hotel
Business response:
Moraima, thank you for choosing to stay at Extended Stay America. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It was OK The check in was a little rough. The person checking us in was new and a bit frazzled. They couldn't find my reservation, all tho my emails from Hotels.com had my correct name it was booked under my madien name. Rob was nice, just frazzled. EAS states on their site they are 'fully stocked' all tho there was nothing in the kitchen, not even a coffee maker! We were told we would have to go get them from the office. We passed on that, but did feel that was a bit of false advertising. Our room keys were disabled halfwa... read more
I like everything. Not my first time here.
Business response:
Thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Wished the room was cleaner
Business response:
Jewelz, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret we missed meeting some of your expectations and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We are sorry that we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,225 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.