Extended Stay America - Santa Rosa - South

Business response:

Dear Jair, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Michelle; we'll gladly share your kind words with her and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Megan, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effort... read more

Business response:

Dear Carolyn, Thank you for choosing us and sharing your feedback at Extended Stay America. We are glad you found your bed comfortable; the location is convenient, with lots of food, restaurants, and shopping nearby. Thank you for the compliments about our staff being very friendly and neat and clean room. We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Bradley, Thank you for sharing your impressions of our hotel. We are delighted that you enjoyed your time with us and that our location, close to hen house Brewery, was perfect for your needs. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management 

Business response:

Dear Ken, Thank you for your feedback. We appreciate your time in sharing your experience with us. We're glad to hear that your stay was adequate overall. Please let us know if there is anything specific you would like us to improve or any additional feedback you would like to provide. We value your patronage and hope to serve you again in the future.Sincerely, Hotel Management