Extended Stay America - Seattle - Bothell - Canyon Park

Business response:

Ravi, thank you for taking time to post your kind review of Extended Stay America. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. They work hard daily, so your compliments let us know that our efforts are creating happy guests! Your feedback will be shared with our Brand Leaders to assist them when determining new grab-and-go breakfast offerings for future implementation. We value you and your business and hope you will come back to stay with us again. Sincerely,... read more

Business response:

Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our grab-and-go breakfast was not to your liking. Please be assured that we have taken a note of your feedback, and we will share it with our Brand Leaders so they can use it while making any changes to our breakfast offerings. Thanks again for choosing to stay with us, and we hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Robin, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Christine, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Mumtaz, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for your review of our hotel. We apologize for the problems you encountered and for the inconvenience you experienced during your stay. Please be assured that we have shared your feedback with the appropriate teams in order to take immediate steps, and we’re also working on the procedures to prevent such issues from happening again. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management