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Extended Stay America - Seattle - Bothell - Canyon Park
- Hotels
- Bothell, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
22122 17th Ave. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad customer service First night was a mess sofa bed was really bad condition stains on mattress queen bed was ok but sheets had again lots of yellow stains asked front desk for pillows said will call me when ready never did at 1:00 am I called again and the front desk lady was way rude and said I haven’t left front desk and can’t look for pillows.
Business response:
Mumtaz, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Lack of breakfast!
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our grab-and-go breakfast was not to your liking. Please be assured that we have taken a note of your feedback, and we will share it with our Brand Leaders so they can use it while making any changes to our breakfast offerings. Thanks again for choosing to stay with us, and we hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Business response:
Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Broken Door Handles to the second floor entry way, broken lock for the pool, lock didn’t work for fitness center. No pool towels in the pool towel bin. Made a reservation to include 5 people was only give enough amenities to accommodate 2 people. Room smelled like wet carpet/dog pee, had to buy our own air freshener to leave in the room. Breakfast was a “grab and go” mini muffins and granola bars. Half the time there was no person at the front desk to ask for help/things.
Business response:
Stephanie, thank you for your review of our hotel. We apologize for the problems you encountered and for the inconvenience you experienced during your stay. Please be assured that we have shared your feedback with the appropriate teams in order to take immediate steps, and we’re also working on the procedures to prevent such issues from happening again. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Business response:
Robin, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Christine, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - Canyon Park
How is Extended Stay America - Seattle - Bothell - Canyon Park rated?
Extended Stay America - Seattle - Bothell - Canyon Park has a 4.1 star rating with 1,125 reviews.
When is Extended Stay America - Seattle - Bothell - Canyon Park open?
Extended Stay America - Seattle - Bothell - Canyon Park is open now. It will close tomorrow at 12:00 a.m.