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Extended Stay America - Seattle - Bothell - Canyon Park
- Hotels
- Bothell, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
22122 17th Ave. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ehhh? Looks nice but everything was falling apart on the inside. It took an hour to get us registered in then it took us an hour just to get into our room because the keys were not working after the third time the keys work to let us in but they only work one time there was no screen in the window and we were on the second floor and we have a baby these sheets were stained there was not really breakfast but they tell you that up front security is good front desk staff does not know what their job is or what they are doing an... read more
Business response:
Helen, thank you for reviewing our hotel. Please accept our apology for the inconvenience you encountered during your stay. We want every guest to have a comfortable stay, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
very clean property. rooms are large,I like the couch, table and kitchen, although did not use it this trip. Neighborhood is quiet, with lots of dining options.
Business response:
Henry, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The hotel room is very cute and comfortable. Very tidy. No issues, everyone was very nice and accommodating.
Business response:
Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
The floor as you entered the room was very sticky. The bathroom floor in the sink area was sticky as well. There was an obvious spill on floor by table in kitchen area that was not cleaned up. The phone on the table had not been cleaned nor dusted in some time. The rest of the room was fine. There was very rarely any staff at the desk in lobby. Both to check in and out had to call.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Noisy Had a person walk back and forth loudly on the floor/room above me for an hour in the middle of the night; really disruptive to sleep. The front desk clerk was nice and a very efficient check-in. My TV remote didn't work either but I suppose I could have rectified that by calling the front desk. I was very tired and that just seemed like another inconvenience.
Business response:
Thanks for evaluating your experience at our hotel. Although you had a nice stay with us, we are sorry for the noise issue you encountered while being here and for letting you down with your expectations. If you had informed us about the noise, our front office team would have helped you by changing your room. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Kitchen had nothing in it, not even a coffee maker. They want you to call down to the front desk to get one. The toilet paper was thin and rough. Bathroom molding was pretty banged up. Pillows were flat bed was very firm, no remote for the tv. The staff was nice just very lacking on any comforts.
Business response:
Kristina, we are sorry you didn’t like our policies and apologize as you experienced other difficulties during your stay with us. Your feedback is taken seriously and shared with the concerned teams in an effort to improve our service and facilities moving forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The bed and the pull out bed were both very uncomfortable. The pillows smelled like someone's shampoo and not like clean laundry. The pillows were very low quality as well.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
It was comfortable employees were helpful Very quite easy bus access, close to food or a store
Business response:
Thank you for choosing Extended Stay America and for the fantastic feedback. We are thrilled to read you liked our convenient location and that you received an excellent service from our staff. Your praises have been shared with the entire team for recognizing their efforts. We look forward to your next visit soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - Canyon Park
How is Extended Stay America - Seattle - Bothell - Canyon Park rated?
Extended Stay America - Seattle - Bothell - Canyon Park has a 4.1 star rating with 1,125 reviews.
When is Extended Stay America - Seattle - Bothell - Canyon Park open?
Extended Stay America - Seattle - Bothell - Canyon Park is open now. It will close tomorrow at 12:00 a.m.