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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay! The staff was extremely friendly and helpful. I will always try to stay here when I travel this way. Would like them to add a contential breakfast though.
Perfect! The room and the motel was exactly what I wanted--quiet, conveniently located, and comfortable. I especially appreciate the non-intrusive style of the service. The facility and room were clean, neat, secure and pleasant.
Excellent Hotel I was very pleased with the hotel. It met my needs for the business trip and with all the traveling I do I prefer to cook my own food instead of eating out alone. Having three supermarkets within a couple miles was great, and you couldn't beat the easy access to the highway.
They would not allow us to check in
Business response:
Dear Alan, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your check-in. We understand how disappointing this must have been and regret that your visit did not get off to a smooth start. Your comments have been shared with our team to help improve our service and ensure a more seamless experience for future guests. We hope you might consider giving us another opportunity to provide a welcoming and trouble-free stay. Sincerely, Hotel Management
Rooms were dirty and garbage can was full of dirty diapers.
Business response:
Dear Rocky, Thank you for taking the time to share your feedback. We are truly sorry for the condition of your room upon arrival, as this falls short of the standards we aim to provide our guests. Please know your comments have been shared with our team to address the concerns promptly. We value your input and sincerely hope you will consider returning so we may offer you a far more positive and comfortable experience. Sincerely, Hotel Management
I checked in and went to my room. It was filthy and not cleaned from the previous user. It seemed like the staff (very nice and helpful) didn’t know where to put me after that. I was given a “Disabled” room. It felt like a hospital room and had the most uncomfortable bed.
Business response:
Dear Steven, Thank you for sharing your experience with us. We sincerely apologize for the condition of your room and any discomfort you experienced—it is certainly not the standard we aim to provide. While we are glad our staff tried to assist you, we understand the situation was frustrating, and we regret any inconvenience caused by the room assignment. Your feedback has been shared with our housekeeping and teams to ensure thorough cleaning and improved room placement procedures. We hope you will consider giving us anothe... read more
AC did not work, electrical smell from the AC. Shower water was only warm. Windows did not open very far to cool off the room when it was hot. Laminate on the counter coming off.
Business response:
Dear Zack, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay and understand how uncomfortable this must have been. Please be assured that your comments have been shared with our maintenance and management teams to address these concerns and improve the overall guest experience. We genuinely value your input and hope you will consider giving us another opportunity in the future to provide a more comfortable, well-maintained, and enjoyable visit. Sincer... read more
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,868 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.