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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived shortly after midnight after a 18 1/2 hour drive. I was told that despite my reservation I or nobody else could check in until 3:00 AM because their system was auditing and computer systems would not permit guest check in. Staff admitted this information is not shared with guest or on their website prior to confirmation. Was offered to sit in 1 of 2 lobby chairs (all they had) or relax in my car until system completed almost 3 hours later. There was no manager to help, and I still had no place to stay at least unti... read more
Do not stay here!! This hotel is awful. There was never coffee. It was dirty. The elevator broke and my dad is a disabled veteran and had to do the stairs. It took him 30 minutes. This is an ADA violation!!! There was trash bags everywhere. The trash room stunk and the door was open always. I have used hotels.com for years and years and this is the most awful hotel and I am disappointed I put my family there for the nights they were in town.
Front desk rep was great. Unfortunately the room was the opposite. Floors were “hardwood flooring” which is nice vs carpet. But they were dirty and sticky, the night stand was not wiped down, no toilet paper, bathroom sink was leaking, kitchen sick could have used a wipe down and fridge as well. Would not recommend.
Friendly staff but they act like it’s your first time staying in a hotel. It’s just a strange place, like your staying at a mental hospital. If you’re staying by yourself for work it’s not terrible. If you are with the fam wanting a nice stay with nice amenities, this is not the place.
The units were under renovation and it was loud with banging and pounding till after 10 pm
Business response:
Dear Eric, We sincerely apologize for the noise disturbances caused by ongoing renovations during your stay. We understand how disruptive the banging and pounding must have been, especially after hours, and we regret that this impacted your overall experience. While these improvements are aimed at enhancing the quality and comfort of our accommodations, we recognize the importance of maintaining a peaceful environment for our guests. Your comments have been shared with our team to ensure construction activities are better ma... read more
Long check in process, strange people just hanging out in parking lot, dirty shower with poor water pressure and moldy bathroom sink smell. Uncomfortable bed and no decor made it feel like an institution.
Business response:
Dear Rob, We sincerely apologize for the challenges you faced, including the delayed check-in, uncomfortable bed, and condition of the bathroom. The odor and water pressure issues, as well as the lack of decor, are being reviewed with our housekeeping and maintenance teams. We also understand your concern about activity in the parking lot and are working to ensure a safer, more welcoming environment. Your comments are valuable and help us improve. We hope to welcome you back. Sincerely, Hotel Management
Room was really dirty and dusty. I have never stayed in an extended stay where there was no dishes no hairdryers no nothing in the room. If you wanted any of those kinds of items you had to go to the front desk and say I want a coffee pot I want a coffee cup I want a plate I want toaster etc
Business response:
Dear LaDonna, Thank you for sharing your feedback. We are truly sorry your room did not meet your expectations, and for the inconvenience of having to request amenities separately. While our approach is designed to ensure cleanliness and offer flexibility, we understand it may not have aligned with your needs. Guest satisfaction is our primary concern, and we're continually working to enhance our offerings. Your comments are invaluable in this process. We appreciate your perspective and hope you'll consider giving us another... read more
Dirty Rooms This was the worst place for cleanliness I've ever stayed in. We made the mistake of looking under the bed and there were two pairs of shoes, clothes, garbage and dog toys under there. The cabinets had crumbs all over in them, the refrigerator had lettuce and other greens still in the drawer. There was a pair of underwear stuffed in behind the dresser drawers(we had to remove one when we thought something had fallen behind there) and the floors were filthy(unswept).
Business response:
Dear Guest, We sincerely apologize for the unacceptable level of cleanliness you encountered. What you described falls far short of our standards, and we are actively addressing this with our housekeeping team to ensure all areas are thoroughly inspected and cleaned between guests. Your experience is not typical, and we regret the oversight. We value your comments as they help us improve, and we hope to have the opportunity to provide a much better stay on your next visit. Sincerely, Hotel Management
Staff was very nice. The bed wasn't very comfortable. The floor in the room was dirty like it hadn't been cleaned. The tv didn't work. Half of the lights in the room didn't work. Asked if I could get a different room and they said they don't have any empty rooms. The fridge was loud. The room was right next to the elevator and I had to listen to it going up and down all night which wouldn't have been that big of a deal if I would have had a tv that worked to drown out some of the noise
Business response:
Dear Guest, We sincerely apologize for the multiple issues you experienced during your stay. The condition of your room, including the TV, lighting, and cleanliness, does not meet our standards, and we are addressing these concerns with our maintenance and housekeeping teams. We're also sorry about the elevator noise and the limited availability of alternate rooms. We truly appreciate your comments and hope to welcome you back for a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,868 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.