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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like the bed not comfortable. Floor was noisy and I causing sleep.
Business response:
Dear Guest, We are sorry to hear that your rest was disrupted and that the bed did not meet your expectations. Comfort and a quiet environment are essential for a good stay, and we are disappointed to learn that we fell short in this instance. We were not aware of these concerns during your stay. In the future, please know that our front desk staff will always be available to assist you, including offering relocation when possible. We appreciate your feedback and hope to have the opportunity to provide you with a more tranqu... read more
No
Business response:
Dear Scorr, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations and would appreciate any further details that would help us address specific concerns and improve our service. We’re dedicated to ensuring a positive experience for all our guests and take your input seriously as we work to enhance our offerings. Thank you again for helping us grow, and we look forward to the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
Was NOT very quiet! To noise, no tv and was really dirty. I will not be staying here again!!!
Business response:
Dear Jesse, We are truly sorry to hear that your stay was disrupted by noise and cleanliness issues. This is not the experience we aim to provide, and we apologize for any discomfort you felt during your visit. We understand the importance of a peaceful and clean environment, and your concerns will be addressed with our team. We are committed to enhancing our services and ensuring our guests have a more enjoyable experience in the future. We appreciate your insights and hope you will consider staying with us again, allowing ... read more
Wet carpet, sticky floor, smelled like cat pee
Business response:
Dear Bronson, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the discomfort it caused. Cleanliness and comfort are top priorities for us, and it is clear we did not meet those standards during your stay. Your comments have been shared with our housekeeping and maintenance teams to address the issues immediately and prevent future occurrences. We truly regret that your experience did not reflect the quality we strive to provide, and we hope you will allow us to make it right sho... read more
They do not service breakfast. The type of breakfast is coffee and muffin to go. There kitchenette is not what you see in the picture. Under there bed is dirty and their cleaners need to learn how to clean around. There not enough space for 4 people for two bed in a room. So don’t let the picture fool you!! They people who smokes not cigarettes and it stinks out to the hallway. I just think they need someone to walk through there aisle when not busy at the front.
Business response:
Dear Cianalynn, Thank you for your candid feedback. We are sorry your experience did not meet expectations, especially regarding cleanliness and space. We also understand your concerns about the odors and will address them with our team. Your comments are valuable in helping us improve, and we hope to offer you a better stay in the future.Sincerely,Hotel Management
Walked into the room and it was soaked and smelled like an old shoe. COULD NOT STAY HERE. Nice staff contacted the property manager who was upset because I "ruined her dinner."
Business response:
Dear Guest,Thank you for your feedback. We sincerely apologize for the condition of your room and the unpleasant odor you experienced. This does not reflect the quality of service we strive to provide. Additionally, we regret the unprofessional response from our team, which is unacceptable. We are addressing these concerns with our staff to ensure better service in the future. We hope you will give us another opportunity to provide a more positive experience.Sincerely,Hotel Management
Extended Stay should be a No Stay The room was very dirty, including the kitchen. It was loud. Odorous. Hard to get someone at the front desk to respond. I was so disappointed to offer this to my family. I wanted to be proud of what I provided. My brother had to move out of his room because of the stench. The offered breakfast was totally inadequate. We stayed away from the hotel as much as possible.
Business response:
Dear Deborah,We sincerely apologize for the experience you and your family encountered during your stay. Your concerns about the cleanliness, noise, and service at the front desk are deeply concerning, and we regret that we did not meet your expectations. Additionally, we are sorry to hear that the breakfast and overall environment fell short of what we aim to provide. Please know that your feedback is taken seriously, and we will address these issues with our team to prevent similar occurrences. We appreciate your feedback ... read more
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,868 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.