Extended Stay America - Seattle - Everett - Silverlake

Business response:

Dear Aaron, We are so glad to hear you found our team polite during your visit. At Extended Stay America, we want every guest to feel comfortable and respected, and it is wonderful to know our staff made a positive impression. Thank you for sharing your perspective, as it helps us continue improving how we care for our guests. We’d be delighted to welcome you back for another stay in the future. Sincerely, Hotel Management 

Business response:

Dear Michele, Thank you for sharing your feedback. We’re glad you took the time to let us know about your experience, and we apologize for any confusion regarding our breakfast offerings. Our complimentary grab-and-go breakfast is limited to items like mini muffins, oatmeal, and fruit bars, and we understand it may not have met your expectations. We’re also sorry to hear about the unpleasant odor in your room and will have our housekeeping team investigate and address it promptly. Your input is valuable and helps us improve.... read more

Business response:

Dear Clarissa, Thank you for your kind feedback. We’re sorry to hear there was an issue with your original room, but we're thrilled our front desk team member was able to assist you promptly and professionally. It's wonderful to know she helped you explore room options and ensured your comfort. We’re proud of our staff’s dedication to guest satisfaction and will be sure to recognize her efforts. Your appreciation means a lot to us. We look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management 

Business response:

Dear Brandon, Thank you for your feedback regarding the cleanliness of your room. We sincerely apologize for the dust you experienced during your stay, as this does not meet the high standards we strive to maintain. Your comments have been shared with our housekeeping team to ensure improvements are made promptly. We appreciate your understanding and hope you will give us another opportunity to provide you with a cleaner, more comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback on Extended Stay America. We are pleased that you found our property well-maintained and that the team made a positive impression during your stay. While the morning offerings are modest, we are glad they met your needs. It’s great to hear you’d consider returning, and we look forward to welcoming you back in the future. Sincerely, Hotel Management