Extended Stay America - Seattle - Mukilteo

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Barb, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

David, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you were impressed with the excellent service provided by our front desk associate. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Anita, thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smoke smell you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being a guest. Although you had a pleasant stay with us, we apologize for the cleanliness in your room. Your feedback is discussed with our housekeeping team for review and action. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry for not meeting your expectations with our grab-and-go breakfast and for the inconvenience you had due to the pillows in your room. We will also share your feedback regarding our Brand Leaders so that they can use it while planning new breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management