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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no shuttle from/to airport which is very inconvenient for a facility in such close prosimity to airport. Getting back to airport was a nightmare as Uber/Lyft was not available due to snow conditions. Secondly, the house phone was disconnected from wall outlet and no maint staff to take care. Each time I had to go down to the front desk to request or talk for anything.
Business response:
Sastry, thank you for posting a review of your stay. We are glad to see from your rating that you had a pleasant stay overall. However, we regret not meeting some of your expectations and apologize for the inconvenience you experienced due to the maintenance issues you encountered. We will review this appropriately and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Office locked with sign to use phone that didn't work. Supposed to use "invisible" doorbell. Maybe sign to point at "doorbell". No shower curtain, no tub or sink plug making any kind of bathing (including sponge bath) impossible. To be fair I was too busy to complain so they prob would have provided the missing things? Keycard always took 5 min's to work. No NBC on TV? Easy parking and very quiet for such a noisy neighborhood.
Business response:
James, thank you for your review. Although you liked our parking facility, we are sorry for the issues you encountered. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.