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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For $170 a night we were very disappointed. The building is not well taken care of and the area is dirty and not pleasing to look at or stay in. The “free breakfast” was very sad and the coffee was way too hot. I know people staying here longer are getting way cheaper rates but even for one night this was a $70 hotel room at best. Kitchen but nothing stocked unless you ask for it. There was food pieces in our bed when we pulled the covers back. Curtains were peeling and so it let light in during the night. Check in staff too... read more
Business response:
Dear Maria, Thank you for sharing your experience with us. We are genuinely sorry that your stay did not meet your expectations and that you encountered discomfort and inconvenience. We understand how frustrating it can be when the surroundings and services don’t align with the value you anticipated. Please be assured that your feedback has been shared with our team as we work to enhance both our accommodations and guest experience. We are committed to making meaningful changes and sincerely hope you will allow us the chance... read more
there is a fly in the room that I can't even get rid off. Everything is super old
Nasty! I have traveled all over the world and this room had the nastiest carpeting I’ve ever experienced! All the outside walkways were nasty with stains and spills and vomit!!
The electronic key did not work. It took 3 trips back to office and finally the receptionist had to go to the room. Blamed our cell phones.
We had ants in our room, it smelled, the cabinets were water damaged, the stove top wasn’t cleaned well. They were replacing beds and tvs during our stay. After replacing the beds they put dirty bedding back on them instead of replacing it with clean bedding. One room on the first floor smelt so bad of urine, to find out they had dogs in their room, dog food was scattered all over the walkway. This room was right next to the office.
Business response:
Dear Angie, We sincerely apologize for the inconvenience caused during your stay, including the presence of ants, unpleasant odors, water-damaged cabinets, and insufficient cleaning of the stove and bedding. While we are in the process of upgrading our property with new beds and TVs, the transition should not compromise cleanliness or comfort. The condition of the nearby pet room and walkway is also unacceptable, and we are addressing this with our housekeeping and maintenance teams. We are committed to improving your experi... read more
Outside property and inside the room has bad odor. Smell of garbage left unattended, sticky walk way, room smell of marijuana and smoke.
Business response:
Dear Kate, Thank you for bringing this to our attention. We sincerely regret that your experience was impacted by unpleasant odors and cleanliness issues both outside and in your room. While we have protocols in place to maintain a fresh and welcoming environment, it’s clear we fell short during your stay. We’re addressing your concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is vital in helping us raise our standards, and we hope you’ll consider giving us another chance to ... read more
Had a bad experience. The cards weren’t working so I had to go back in forth 3 times .3 floors away. Every time we left the building a needed the receptionist to come and get us in definitely the baddest experience I ever had in the hotel.not coming back
Business response:
Dear Guest, It is disappointing to hear about your experience, and we sincerely apologize for the inconvenience you faced with accessing the key cards. We understand how frustrating it must have been to call for assistance multiple times, especially from several floors away. This is certainly not the kind of experience we want any of our guests to have, and we take your feedback seriously. We appreciate you taking the time to share your concerns and are grateful for your patience. We hope you will reconsider giving us anothe... read more
Not a great value
Business response:
Dear Guest, We’re sorry to hear that you felt the value did not meet your expectations. Our team strives to provide a comfortable experience at a competitive price, and we appreciate your input as it helps us identify areas for improvement. Please know we are continuously working to enhance the guest experience through updates and attentive service. We hope you’ll consider giving us another opportunity in the future so we can better meet your needs. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.