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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not stay again The unit was not very clean. trash in the trash can, floor not very clean. Had a smell of smoke .
Business response:
Dear Guest, Thank you for sharing your observations. We apologize for any inconvenience you experienced during your visit. Ensuring a fresh and welcoming environment for all our guests is a priority, and we will reinforce our housekeeping protocols to make certain every room meets our high standards. We appreciate your feedback and hope to provide a more satisfying experience on your next visit.Sincerely,Hotel Management
I got a call at 8 PM that all outside lights were out and the generator was unable to be turned on. It was the scariest thing to stay at this place. And most of the people that stay at this hotel have been there 1015 years and this is their home.
Business response:
Dear Ranna, We apologize for the inconvenience and concern caused by the power outage during your stay. The safety and comfort of our guests are our top priorities, and we regret that this incident affected your experience negatively. Please rest assured that we take these matters seriously and will address them internally to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
WORST PLACE! This was the worst place ive ever stayed in! Never will i ever book in this place. U cant even move on the bed and make yourself comfortable. Junkies on one side and another. Up all night we only got if that 1 hour of sleep. VERY DISAPPOINTED!
Business response:
Dear Maria, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. The comfort and safety of our guests are paramount, and we regret that your visit fell short of expectations. We take your feedback seriously and are working to address the concerns you've raised. We value your feedback and hope to regain your trust in the future. Sincerely,Hotel Management
Do not stay here. Staff was very rude.
Business response:
Dear Derek, Thank you for letting us know about your stay. We regret to learn of your disappointing experience at our hotel. It is not the lasting impression we strive to create for our valued guests. Our team is dedicated to ensuring a pleasant stay for all, and the recent occurrence does not align with our usual standard of service. Thank you for bringing this to our attention, and we will address this appropriately. We sincerely apologize for the inconvenience caused and hope for the opportunity to demonstrate the high le... read more
This hotel looks much better online. Our room smelled like smoke, was very old, the walls are very thin, and the “breakfast” was just granola bars and muffins. Not even a piece of fruit although there was fruit on the picture of the breakfast right behind it. Very poor. I would not recommend.
Business response:
Dear Jennifer, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occa... read more
Reservation Not Found I arrived after midnight. The Laundress was unable to find my reservation. I had called ahead to say I would be arriving after midnight. The front desk said that would be fine. But it wasn't. The front desk closed before I arrived. The hotel's information doesn't include front desk hours. I would have made a different reservation had I known I wouldn't be able to check in so late.
Business response:
Dear Guest, We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. Our services are listed on our website, enabling our guests to make informed decisions. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We hope to have another chance to provide better service the next time you visit this area.Sincerely,Hotel Management
Everything is old and falling a part.
Business response:
Dear WALTER, We appreciate your candid feedback regarding the condition of our facilities. We sincerely apologize for any inconvenience caused by the state of our property. Please know that we take your concerns seriously and are actively working to address maintenance issues to ensure a more comfortable stay for our guests. Our commitment is to provide a pleasant and well-maintained environment, and your feedback helps us strive for continuous improvement. We hope to welcome you back in the future, offering an experience th... read more
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.