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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud music in adjacent motel room The person next door was playing his music very loud. I called down to the office at 11:30 pm to ask that they contact that person. However, the music was never turned down.
Business response:
Dear Guest, We sincerely apologize for the noise disturbance you encountered during your stay. Ensuring a peaceful and comfortable environment for our guests is very important, and we regret that this situation was not resolved promptly. Your feedback has been shared with our team to help us address similar issues more effectively in the future. We appreciate your patience and understanding, and we hope you’ll consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Needs maintenance Door locks were broken. It always took 10-15 times swiping your key to get in. People smoked weed right in between the rooms so the smoke was blowing in our room, mold under the sink. Cigarette burns on the bathroom counter.
Business response:
Dear Guest, We apologize for the issues you encountered during your stay, including the door locks, smoke, and room condition. Your experience does not meet the high standards we strive to maintain. We are addressing these concerns with our team, particularly regarding the maintenance of the locks and the cleanliness of the rooms. We appreciate your patience and hope to welcome you back soon, providing a much improved and comfortable experience.Sincerely,Hotel Management
The agent would not check me in would not then kicked me off the property she wouldn't let me charge my phone and called the police check
Business response:
Dear Guest, Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand how upsetting this situation must have been. Please know that we take all feedback seriously and look into the matter internally. Our goal is always to ensure every guest feels respected and supported, and we regret that this was not reflected during your visit. We hope to have the chance to welcome you back under better circumstances.Sincerely,Hotel Management
broken locks, dirty, smelly door lock barely worked leaving me locked out every time i left the room. It took several minutes each time to get the lock to recognize key. The room smelled of old smoke and mildew.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the malfunctioning door lock and the odor in your room. This is not the experience we aim to provide, and we understand how frustrating it must have been. Your comments have been shared with our maintenance and housekeeping teams to ensure these issues are addressed promptly. We appreciate you bringing this to our attention and are committed to improving. We value your stay and look forward to welcoming you back.Sincerely,Hotel Management
X
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
crazy guest There was an issue with a crazy women banging at our door police were called out they'll also asked to come in our room to see if her husband was in our room, not the experience we were looking for, as we wait on our apartment to gets fixed. Services here at the hotel is wonderful they do a great job. The hotel is very clean, but the incident with a crazy guest banging on our door and screaming and police being called out is not the experience you looking for.
Business response:
Dear Guest, We sincerely regret the disturbance you experienced. Guest safety and comfort are our top priorities, and we appreciate your patience while the situation was addressed. Our team works hard to maintain a secure and welcoming environment, and we apologize for any inconvenience this caused. We value your input and hope to provide a smoother stay in the future. Sincerely, Hotel Management
壁が薄く隣の部屋の声が聞こえるし、すぐ裏が交通量の多い道路に面しているため、騒音がひどい。1番酷かったのはベッドで、狭くて、少しでも寝返りを打つとギーギーと音を立てるので寝づらかった。 後は、朝食が有ると書いてあるが、あれは朝食とは呼ばない。 部屋の外に、宿泊者ではないホームレスの人だと思うがずっと隣の部屋の扉の前で雨宿りをしており、通路をブロックしていた。
Business response:
Dear Guest, We apologize for the noise issues from nearby traffic and thin walls, as well as the discomfort caused by the bed. We also regret that our grab-and-go breakfast did not meet your expectations. Your concerns about safety and the presence of non-guests have been noted, and we are working to improve security and comfort for all. We appreciate your input and look forward to welcoming you back for a better experience.Sincerely,Hotel Management
No free wifi as advertised. Costs $2/hr. Mattress had plastic cover on it.
Business response:
Dear Shanti, We apologize for the confusion regarding the Wi-Fi and for any discomfort caused by the mattress. We strive to provide clear information and will look into the issues you've mentioned to ensure a better experience for future guests. Your feedback is important to us, and we hope you’ll consider staying with us again for an improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.