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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff discriminate and profile people who have ALREADY PAID for their stay. They turned us away because I had a guest with me who didn't have i.d. on them. They were 16 years old and my nephew! And hw was going home within maybe an hour of my attempted check in at the front desk. I've never been treated like that by a hotel staff in my life, nor have I ever heard of demanding identification for a friend/family who is stopping by to say hi to the actual hotel customer who has paid in full So not only that, I can't get a refun... read more
Business response:
Dear Marissa, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity ... read more
Property was dirty, lots of people outside loitering and arguing, overall conditions of the property were poor.
Business response:
Dear Sophia, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We also regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. We will address these issues appropriately and are very gra... read more
Please refund me by depositing whatever Extended Stay charged as they did so illegally because I did not stay at Extended Stay Seattle in Tukwila because they refused to take me because of my not having physical ID. I drove to the Red Lion and stayed there.
Business response:
Dear Catherine R, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Bad coordination between hotel and hotel.com We did not stay in try he hotel because after we made the reservation and showed up at that reception the hotel had no vacancy and we had to look elsewhere!!!
Business response:
Dear Carlos, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that we were unable to accommodate you during your recent visit due to a lack of vacancies. We understand how frustrating and inconvenient this must have been for you and apologize for any inconvenience this may have caused. Please know that we take all feedback seriously and will review our reservation and booking processes to ensure that this does not happen again. We value your patronage and hope you will give us another ... read more
The room was not properly cleaned, had a drainage problem, the staff was not very helpful. When checking in I informed them that the floor was filthy, they said someone would come mop and no one ever came. The pet fee was very expensive as well and extra $200. My room keys would not work, I had to request a new card 3 times.
Business response:
Dear Tiana, Thank you for reviewing our hotel. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We will look into these matters and are grateful for your patience. Thank you for choosing us, and w... read more
This property should not be listed on Expedia as an option . Rude staff , over an hour to check in . Showers leaking . Refrigerator making horrible noise . Hair everywhere on floor and bed and the room smelled really bad like cigarettes.
Business response:
Dear William, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you'll consider giving us another chance to provide your desired stay.Sincerely,Hotel Mana... read more
The staff were friendly, but for how much we spent would not recommend it. Had a weird smell and just was not clean.
Business response:
Dear Kristie, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.