Extended Stay America - Secaucus - New York City Area

Business response:

Dear Paul, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for the inconvenience caused to you in your suite. Our front desk team is always available to help you to have a comfortable trip. Being an extended-stay hotel, our rooms have fully equipped kitchens with full-size refrigerators, including ice trays provided for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. Thank you a... read more

Business response:

Dear Michelle, Thank you for sharing feedback regarding your stay at Extended Stay America. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit the area.Sincerely,Hotel Management 

Business response:

Dear Cheryl, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to read you had an enjoyable, comfortable stay. We are also glad that our location near the bus stop and many city attractions was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Ebrima, Thank you for sharing your experience with fellow travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their outstanding work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way.Sincerely,Hotel Management