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Extended Stay America - Secaucus - New York City Area
- Hotels
- Secaucus, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1 Plaza Dr., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dank dreary room. Only AC in living room. Bedroom hot unless turning AC to the highest setting with the lowest temperature.
Business response:
Dear Tennille, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management
Had a great experience will be staying again
Business response:
Dear Leonardo, we are delighted you chose Extended Stay America for your recent visit to New York City Area, and we are thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us whenever you are in the area. We look forward to seeing you again soon.Sincerely,Hotel Management
good location, good price, just to stay near NY, and it is PET FRIENDLY!
I was only upset that when I got back at 10pm at the property, I went to the front desk because we were in needed of an extra blanket and pillows, but there was no one at the front desk, I waited for 1 hour at the lobby, but no one came, other people were also waiting, and guests needed to check in. I tried going back to the room and trying my luck with calling the front desk through the bedroom phone, but it was not working. That was something that could improve, I believe any hotel must have staff around the clock for late... read more
Business response:
Dear Amanda, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to all our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Clean, kitchen was good
Ben Ben ordinaire Vieille hôtel, divan-lit pas pour les adultes. Déjeuner… café, muffin emballé et gruau, plus que de base. Il y avait des fourmis sur le comptoir déjeuner de l’hôtel et des perces oreille dans notre chambre.
Business response:
Sofie, thank you for being our guest. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and bug-free environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with our housekeeping and pest-control provider to ensure we are well poised to serve you better in the future. We have also taken note of your comments regarding our complimentary grab-and-go breakfast offerings for any future changes. We are hopeful for another opp... read more
The staff was very professional and pleasant. The price was reasonable for the area. While the room was clean it was old and in need of updating. Plumbing rusted. My only complaint is that my room was unavailable due to 'damage to the beds' and we were given a room too small for our sleeping needs. And even though we were evacuated at 2am from the hotel due to a fire alarm, the staff did the best to help everyone and that made our stay ok.
Business response:
Rebekah, thank you for taking the time to share your observations with us. We are grateful for your acknowledgment of our courteous associates. We regret the inconvenience caused due to the fire alarm in the middle of the night disturbing your sleep. We have shared your feedback regarding our accommodations with the appropriate individuals for any future upgrades. In the meantime, we will continue to deliver outstanding hospitality to all our guests. We hope to welcome you again whenever your travels bring you this way. Sinc... read more
Frequently asked questions about Extended Stay America - Secaucus - New York City Area
How is Extended Stay America - Secaucus - New York City Area rated?
Extended Stay America - Secaucus - New York City Area has a 4.2 star rating with 1,545 reviews.
When is Extended Stay America - Secaucus - New York City Area open?
Extended Stay America - Secaucus - New York City Area is open now. It will close tomorrow at 12:00 a.m.