Extended Stay America - Secaucus - New York City Area

Business response:

Thank you for selecting Extended Stay America and for your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Daniela, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jessica, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dwayne, thank you for your review. We are glad you had an overall pleasant stay. However, we are sorry for your disappointment with the mattress and the water temperature. Your feedback will be shared with the appropriate teams so that steps can be taken to improve our future guest experience. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Aundra, thank you for being our guest. We are sorry for not meeting your expectations with our hotel and service. Your comments have been shared with our team to see where we can make improvements. We value you as our guest and regret the inconvenience caused. On a positive note, it was good to know you were pleased with our staff. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Daniel, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We are delighted to read the review of your stay at Extended Stay America. We enjoy providing our guests with everything they need for a perfect stay, including our clean and fresh accommodations. We are pleased that you had an exceptional stay and enjoyed our excellent hospitality. It was our pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Gabrielle, thank you for taking the time to provide your feedback. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We can understand your sentiments and hope you will come again so we can make your next visit a pleasant one. Sincerely, Hotel Management