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Extended Stay America - Secaucus - New York City Area
- Hotels
- Secaucus, NJ
About this business
Location details
1 Plaza Dr., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
close to bus stop for nyc ,pool to small and over clorinated
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. We are happy you liked our location. However, we regret the difficulties you had with our pool. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Very old hôtel Divan lit non confortable mais les lits sont corrects
Friendly and clean Friendly and clean. The pool was a little strong on the chlorine side, other then that a great stay.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy overall you enjoyed your stay and our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your review, and we hope you will revisit us. Sincerely, Hotel Management
The location is the main selling feature of this property. The hotel on the whole is clean, and the rooms are adequate. But there is one staff member available for the whole hotel, and while each one I encountered was very professional, they are pulled in all directions. As others have stated, the breakfast is nothing more than coffee and some granola bars to stuff in your pockets for later. My biggest disappointment was the condition of the pool - it looked nice until you stepped in the room and couldn't hold back tears fro... read more
Business response:
Thank you for staying with us and sharing your experience. We apologize for the difficulties you faced with our service and our pool. We will follow up on your concerns to ensure we are well poised to serve our future guests. On a positive note, we are happy you liked our spotless property and great accommodations. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Our room was not very clean. My daughter was able to write her name in the dust that was on the TV stand and table. The were ants in the kitchenette and bed area as well as an empty fruit cup left in the cupboard from previous guest along with garbage left behind . The stove top and counter were sticky and the bathroom had a foul odor. I don't think our room was cleaned at all from the last guest that stayed there. There was a slimy film on the bottom of the pool , my kids said it felt like they were walking in a pond . The ... read more
Business response:
Thank you for your review. We apologize for the cleanliness issues you and your family encountered while you were here. It is very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to pro... read more
Frequently asked questions about Extended Stay America - Secaucus - New York City Area
How is Extended Stay America - Secaucus - New York City Area rated?
Extended Stay America - Secaucus - New York City Area has a 3.2 star rating with 2,665 reviews.
When is Extended Stay America - Secaucus - New York City Area open?
Extended Stay America - Secaucus - New York City Area is open now. It will close tomorrow at 12:00 a.m.