Extended Stay America - Secaucus - New York City Area

Business response:

Thank you for choosing to stay at our hotel and for your review. It’s nice to read you had an overall pleasant visit and liked our service. However, we apologize that you experienced difficulties during your stay with us. Your comments have been discussed with our team, and we are taking steps to correct the issues you mentioned. We hope you will stay with us again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast offerings. Our booking website clearly says that we offer our guests free on-the-go breakfast. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Taneka, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s a pleasure to know you enjoyed our well-kept property and were impressed by the service provided by our courteous associates. However, we are sorry we missed meeting some of your expectations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Muhammad, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. Iris is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see! Please be assured that we will pass along your compliments to her. We appreciate you recommending us to future guests and look forward to seeing you again soon. Sincerely, Hotel Management