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Extended Stay America - Secaucus - New York City Area
- Hotels
- Secaucus, NJ
About this business
Location details
1 Plaza Dr., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The indoor pool advertised on your website is out of order for about a month now. We were disappointed to find that out when we checked in
Business response:
We appreciate you staying with us at Extended Stay America and providing a review of your experience. During your stay, our pool was out of order, and we apologize for your disappointment. We will investigate what went wrong in your instance. Thank you for staying with us, and we invite you to come back again so you can enjoy the pool. Thanks for sharing all of your comments. Sincerely, Hotel Management
its a nice place to stay for the weekend. the pool was not available at the time I went but other than that everything was fine
Business response:
We are delighted you had a great stay at Extended Stay America while you were here for a weekend. However, we regret you could not take advantage of our pool. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Cleans rooms Horrible service Tv didn’t work. Had to switch rooms after all settled in. Staff Had no idea what hospitality meant. Grab and go breakfast whatever that is. Because I only ever saw coffee. Was there for 2 days. Had a suit kitchen had no dishes pots pans. Pool was Good place to stay is you some plan on being there often
Business response:
We apologize for the inconvenience you had in your initial room, which impacted your overall experience with us. It was also disappointing to know about the poor service provided by our team, making your experience less than desirable. Your concern is discussed with them in an effort to improve our service levels moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide ... read more
Frequently asked questions about Extended Stay America - Secaucus - New York City Area
How is Extended Stay America - Secaucus - New York City Area rated?
Extended Stay America - Secaucus - New York City Area has a 3.2 star rating with 2,665 reviews.
When is Extended Stay America - Secaucus - New York City Area open?
Extended Stay America - Secaucus - New York City Area is open now. It will close tomorrow at 12:00 a.m.