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Extended Stay America - Secaucus - New York City Area
- Hotels
- Secaucus, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1 Plaza Dr., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice comfortable bed. Clean room and bathroom with sliding door. Nice living room with kichenette. Their continental breakfast was very basic. Wished they had more. Like that the bus to Manhattan was right on the corner so we took the bus and left our rental at the huge parking lot that is accross for the hotel guests for all the hotels there.
Business response:
Silvia, thank you for choosing Extended Stay America. We are glad to know you were impressed with our well-appointed room along with the fully-equipped kitchen and that you had a nice stay here. It was a pleasure hosting you, and we look forward to your return visit. Sincerely, Hotel Management
Hotel esta muy bonito, pero el sevicio de limpieza, es, muy pesimo.
Business response:
Olman, thank you for being our guest. Please accept my apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thanks again for your feedback, as it helps us get better. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
I would never stay at this hotel. The room was small. I had to wash my own towels because I was told that clean towels were not available.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerel... read more
Super dirty place ! The first room received there was no door to the washroom, so they gave us another one. In the second room received, the area with laminate flooring located next to the kitchen cabinets was all sticky. When I opened up the day bed, I was shocked to see what was on the floor under the bed: dirt and empty water bottles and on the mattress some sort of seeds .. The only good thing I have to say is that location wise it was very convenient to get to Times Square as there is a bus stop next to the hotel and it... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
NYC visit The hotel was well situated to the NYC bus. There are lots of places to eat nearby and food parking. The breakfast was only prepackaged muffins and granola bars and the hotel was a little scruffy. But we had great service and the proximity to NYC can’t be beat
Business response:
James, thanks for choosing Extended Stay America for your needs. It is a pleasure to know you liked our convenient location close to many eateries and other interesting spots. Your feedback regarding cleanliness and our breakfast offerings is discussed with the concerned individuals in an effort to excel with our guest experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
nice hotel would recommend
Business response:
Michael, thanks for the kind review of Extended Stay America and recommending us to others. We are delighted your stay was a great one. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Convenient Did not have room I booked. I had to get smaller room
Business response:
Thanks for choosing Extended Stay America for your. We are pleased your overall stay with us was good, but we are sorry we are not able to provide you with the room of your choice. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Au pied de Manhattan On recommanderait cet hôtel uniquement par sa situation géographique. Pour le reste, c'est très moyen. Si vous avez la possibilité d'aller ailleurs, même pour un peu plus cher, n'hésitez pas. Pour ceux qui ont des animaux c'est le prix fort : 25$/nuit + taxes
Business response:
Thank you for recommending our pet-friendly hotel. Although you liked our location, we are sorry for the issue you experienced due to the internet connectivity and that our grab-and-go breakfast offerings were not up to your expectation. The service provider is checking and fixing the internet connectivity immediately. Also, we have shared your feedback with our brand leaders as they plan to determine new breakfast offerings. Please allow us another chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - New York City Area
How is Extended Stay America - Secaucus - New York City Area rated?
Extended Stay America - Secaucus - New York City Area has a 4.2 star rating with 1,544 reviews.
When is Extended Stay America - Secaucus - New York City Area open?
Extended Stay America - Secaucus - New York City Area is open now. It will close tomorrow at 12:00 a.m.